Order Processor

Interior Logic Group•Manassas, VA

About The Position

The Order Processor manages and processes customer orders accurately and efficiently. The role ensures orders are entered correctly, verified against relevant documentation, and coordinated with Sales, Purchasing, Branch Management, Production, Design, and Warehouse teams for timely fulfillment. It supports documentation accuracy, production readiness, data integrity, and the smooth operation of the order fulfillment process. This is an office-based role with routine cross-departmental collaboration. It may involve occasional visits to warehouses, design studios, or job sites to verify orders. The work environment is fast-paced and deadline-driven, requiring attention to detail and adaptability.

Requirements

High school diploma or GED equivalent.
Minimum of 1–2 years of experience in order processing, data entry, or a related administrative role.
Strong attention to detail and accuracy in order entry and data management.
Excellent written and verbal communication skills and the ability to collaborate across departments.
Strong organizational and time-management skills, including the ability to work in a fast-paced environment and meet deadlines.
Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
Working knowledge of ERP or order processing systems.
Familiarity with inventory and production processes within the construction or building materials industry.
Ability to analyze and resolve discrepancies using sound judgment and problem-solving skills.
Basic technology proficiency and ability to learn new systems quickly.
Professional-level verbal and written communication skills, including the ability to coordinate or negotiate between teams with differing priorities.
Ability to take ownership of responsibilities and maintain a collaborative attitude in a fast-paced environment.

Nice To Haves

Associate’s or Bachelor’s degree in Business, Supply Chain, or a related field.
At least two years of related experience and/or training, or an equivalent combination of education and experience.
Experience in the flooring, cabinet, or construction industry.
Bilingual English/Spanish communication skills.
Experience with 2020 Design software for cabinet order processing.

Responsibilities

Accurately enter and process customer orders in the company’s ERP order management system.
Review and verify order details, selections, and quantities against relevant project and community documentation before entry.
Collaborate with Purchasing, Sales, and Branch Management to confirm order accuracy and material availability for production.
Communicate with Production, Design, and Warehouse teams to resolve order discrepancies or material issues.
Identify and resolve order discrepancies promptly to maintain data integrity and workflow efficiency.
Maintain organized, accurate electronic order files in compliance with company policies and audit requirements.
Support the development and maintenance of standard operating procedures for order processing.
Complete required daily activities accurately and with minimal supervision, and perform other related duties as assigned.
Compare color selection sheets with floor plans and diagrams, verifying quantities of raw materials or finished goods.
Complete work order forms and compile required information for crew leaders, drivers, quality control, and accounting.
Calculate square footage, yardage, linear feet, and other measurements as needed for materials ordering and plan review.
Facilitate model home orders with Sales, complete model discount forms, and review orders for completeness and accuracy.
Order shorts, create deficiency reports as needed, and maintain up-to-date electronic folders.
Proactively communicate with Production, Sales, Design Studio, and Warehouse staff to address potential issues.
Participate in required meetings and training sessions while maintaining professionalism and compliance with company policies.