Order Processor

Azelis • Richardson, TX

7d • Hybrid

About The Position

The Order Processor/Customer Service Representative manages customer inquiries and processes service requests and orders. The role answers customer concerns, helps resolve service-related problems, initiates order processing, and coordinates shipments with warehouses and freight brokers. The position is hourly and hybrid.

Requirements

• High school diploma or GED, at a minimum.
• At least one year of job-related experience is normally required.
• Working knowledge of PC-based desktop computers and server-based networks.
• Working knowledge of MS Word, Excel, and PowerPoint.
• Reliable attendance.
• Ability to read and interpret business documents.
• Ability to maintain confidentiality and security of sensitive company information.
• Ability to analyze and solve problems.
• Ability to work well and communicate effectively with others.
• Ability to prepare reports, correspondence, and memos.
• Ability to maintain accurate and complete records.
• Attention to detail.
• Ability to plan, organize, prioritize, multitask, and use time productively and efficiently.
• Ability to provide prompt and courteous customer service.
• Basic mathematical skills, including the ability to calculate figures and amounts such as discounts, interest, and commissions.
• Basic reasoning skills, including the ability to use common sense to carry out written or oral instructions.
• Ability to perform the described physical duties, including sitting, communicating, moving about the office, reaching, and occasionally stooping, kneeling, climbing, or balancing.
• Ability to lift up to 10 pounds when required.
• Ability to operate telephones, computers, and other standard office equipment.
• Ability to travel occasionally by car, plane, or other transportation.

Nice To Haves

• College degree preferred.

Responsibilities

• Open customer accounts by recording account information.
• Take customer orders and enter them into the computer system for processing.
• Arrange shipments for orders in coordination with warehouses and freight brokers.
• Maintain customer records by updating account information.
• Resolve product or service problems by clarifying complaints, determining causes, selecting and explaining solutions, expediting corrections or adjustments, and following up to ensure resolution.
• Handle incoming customer requests, including order tracking, billing questions, product documentation, and general inquiries.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED