Order Processor

Azelis • Richardson, TX

9d • Hybrid

About The Position

The Order Processor/Customer Service Representative manages customer inquiries and processes service requests and orders. The role answers customer concerns, helps resolve service-related problems, and initiates order processing. It also involves coordinating shipments with warehouses and freight brokers, maintaining accurate customer records, and providing prompt, courteous customer service.

The position is described as full-time, hourly, and hybrid. The employee works in an indoor office setting that is well-lighted and heated and/or air-conditioned, with a moderate degree of noise. Occasional travel by car, plane, or other transportation is required.

Requirements

• High school diploma or GED at a minimum.
• At least one year of job-related experience is normally required.
• Working knowledge of PC-based desktop computers and server-based networks.
• Working knowledge of Microsoft Word, Excel, and PowerPoint.
• Reliable attendance.
• Ability to read and interpret business documents.
• Ability to maintain confidentiality and security of sensitive company information.
• Ability to analyze and solve problems.
• Ability to work well and communicate effectively with others.
• Ability to prepare reports, correspondence, and memos.
• Ability to maintain accurate and complete records.
• Attention to detail.
• Ability to plan, organize, prioritize, multitask, and use time productively and efficiently.
• Ability to provide prompt and courteous customer service.
• Basic mathematical skills, including the ability to calculate figures and amounts such as discounts, interest, and commissions.
• Basic reasoning skills, including the ability to apply common-sense understanding to carry out written or oral instructions.

Nice To Haves

• College degree preferred.

Responsibilities

• Open customer accounts by recording account information.
• Take customer orders and enter them into the computer system for processing.
• Arrange shipments for orders in coordination with warehouses and freight brokers.
• Maintain customer records by updating account information.
• Resolve product or service problems by clarifying complaints, determining causes, selecting and explaining solutions, expediting corrections or adjustments, and following up to ensure resolution.
• Handle incoming customer requests, including order tracking, billing questions, product documentation, and general inquiries.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED