Work Order Entry

ALS Global•Reno, NV

About The Position

The Work Order Entry position ensures client work orders are entered accurately and promptly, and that staff follow standards and client instructions. The role also assists with training the WOE group and supporting the quality, safety, and productivity of the department. The position processes and files paperwork, maintains office supplies, coordinates with supervisors and laboratory staff, follows up on client requests, prepares and enters data, checks entry accuracy, and follows up on work orders placed on hold. It also supports client inquiry investigations, quality improvements, staff training and performance monitoring, recordkeeping, and compliance with analytical procedures and safety requirements. Other duties may be assigned by the Manager.

Requirements

Thorough knowledge of WOE procedures and methods.
Pleasant and professional telephone manner.
Organized, highly motivated, and customer-focused.
Detail oriented, with a strong commitment to quality and safety.
Ability to work independently and/or as part of a team.
Ability to handle a high volume of work and time-critical issues effectively.
Strong interpersonal and leadership skills, with the ability to exercise diplomacy and tact.
Familiarity with Webview and StarLIMS.
Familiarity with ALS Group analytical codes and procedures.
Strong keyboarding skills, with an emphasis on accuracy.
Excellent written and verbal English communication skills.
Excellent computer skills, including MS Word, Excel, and Outlook.
At least 2 years of work experience in a commercial minerals laboratory or minerals sample preparation.
At least 1 year of experience working in a data-entry capacity.
Must be a citizen or permanent resident of the country of application, or hold or be able to obtain a valid working visa.
Availability to work day, afternoon, and graveyard shifts, including weekends.

Nice To Haves

Completion of an office administration certificate or diploma is preferred.
A background in Chemistry and/or a related field is an asset.

Responsibilities

Process and file a variety of paperwork.
Maintain inventory and order office supplies.
Liaise with supervisors and laboratory staff to support smooth service delivery to clients.
Follow up promptly and appropriately on client enquiries or requests.
Check and enter work-order write-ups accurately and in a timely manner.
Compile and sort source data for computer entry and establish entry priorities.
Enter data and maintain entry requirements according to data program procedures; review output for accuracy.
Follow up on work orders that are on hold.
Assist with editing or creating CPTs as required.
Ensure ALS Group analytical codes and procedures are followed.
Refer client enquiries to the Supervisor or client service personnel as appropriate.
Provide input on quality improvements for the department.
In consultation with the Supervisor, assist with investigating client enquiries and complaints related to quality issues and suggest proactive actions.
Identify internal and external problems when they arise.
Communicate with Client Services/Marketing, Quality, and V Branch.
Record and file WOE meeting minutes and attend WOE peer group meetings.
Investigate WOE quality and safety incidents and contribute ideas to improve department quality, safety, and productivity.
Train WOE staff and monitor their performance.
Assist with WOE employee performance evaluations.
Help keep WOE staff training records and controlled documents up to date.
Support a positive work environment through active team participation, quality customer service, and maintenance of client confidentiality.
Use established methods and schedules while ensuring analytical quality.
Observe safety regulations and comply with ALS health and safety policies and procedures.
Perform other duties as assigned by the Manager.