Work Order Entry

ALS • Reno, NV

4d

About The Position

At ALS, the Work Order Entry position ensures client work orders are accurately and promptly entered into the system and that staff follow standards so client instructions are handled correctly. The role also assists with training the Work Order Entry (WOE) group.

The position processes and files paperwork, maintains office-supply inventory, coordinates with supervisors and laboratory staff, follows up on client enquiries, checks and enters work-order write-ups, and prepares and reviews data entry. It supports work-order follow-up, analytical-code and procedure compliance, client communications, quality improvements, incident investigations, staff training and performance monitoring, employee evaluations, and maintenance of training records and controlled documents. The role also contributes to WOE meetings and helps maintain quality, safety, productivity, client confidentiality, and a positive team environment while following established procedures and ALS health and safety policies.

ALS operates 24/7, and this position requires day, afternoon, and graveyard shifts, including weekends.

Requirements

• Thorough knowledge of WOE procedures and methods.
• Pleasant and professional telephone manner.
• Organized, highly motivated, and customer-focused.
• Detail-oriented, with a strong commitment to quality and safety.
• Ability to work independently and/or as part of a team.
• Ability to handle a high volume of work and time-critical issues effectively.
• Strong interpersonal and leadership skills, with diplomacy and tact.
• Familiarity with Webview and StarLIMS.
• Familiarity with ALS Group analytical codes and procedures.
• Strong keyboarding skills with an emphasis on accuracy.
• Excellent written and verbal English communication skills.
• Excellent computer skills, including MS Word, Excel, and Outlook.
• Minimum 2 years of work experience in a commercial minerals laboratory or minerals sample preparation.
• Minimum 1 year of experience in a data entry capacity.
• Able to work day, afternoon, and graveyard shifts, including weekends.
• Manual dexterity for intricate and/or repetitive tasks.
• Wear issued personal protective equipment, such as dust masks and gloves, when required.
• Ability to stand for a full shift.
• Ability to sit at a desk and perform general office work, including periodic sedentary responsibilities.

Nice To Haves

• Completion of an office administration certificate or diploma.
• Background in Chemistry and/or a related field.

Responsibilities

• Process and file a variety of paperwork.
• Maintain inventory and order office supplies.
• Liaise with supervisors and laboratory staff to support smooth service delivery to clients.
• Follow up promptly on client enquiries and requests.
• Check and enter work-order write-ups accurately and on time.
• Compile and sort source data, set entry priorities, enter data according to program procedures, and review output for accuracy.
• Follow up on work orders that are on hold.
• Assist with editing or creating CPTs as required.
• Ensure ALS Group analytical codes and procedures are followed.
• Refer client enquiries to the supervisor or client service personnel as appropriate.
• Provide input on departmental quality improvements.
• In consultation with the supervisor, assist with investigating client enquiries and quality-related complaints and suggest proactive actions.
• Identify internal and external problems when they arise.
• Communicate with Client Services/Marketing, Quality, and V Branch.
• Record and file WOE meeting minutes and attend WOE peer group meetings.
• Investigate WOE quality and safety incidents and contribute ideas to improve quality, safety, and productivity.
• Train WOE staff and monitor their performance.
• Assist with WOE employee performance evaluations.
• Help keep WOE staff training records and controlled documents up to date.
• Contribute to a positive work environment through active teamwork, quality customer service, and maintaining client confidentiality.
• Use established methods and schedules while ensuring analytical quality.
• Observe safety regulations and comply with ALS health and safety policies and procedures.
• Perform other duties as assigned by the Manager.

Benefits

• Programs and opportunities to develop new skills and build a diverse career.
• Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed