Work Order Specialist

Renewing Management Inc • South Bend, IN

1d

About The Position

The Work Order Specialist completes resident service requests and provides excellent customer service to residents, staff, and vendors. The role includes repairing plumbing, electrical, carpentry, and drywall issues; responding to emergency requests and property disasters; inspecting and maintaining community grounds; turning vacant units; completing preventative maintenance; and maintaining accurate records in property software. The specialist also maintains tools and equipment, services common areas and amenities, and, where applicable, maintains the community pool. The position requires coordination with team members, adherence to safety protocols, and the ability to work indoors and outdoors in varied conditions. The role has no supervisory responsibility.

Requirements

• High school diploma or equivalent.
• 1 to 3 years of work-related experience.
• On-call availability on nights and weekends.
• Strong mechanical aptitude, including appliance repair and plumbing, HVAC, and electrical systems.
• Ability to communicate effectively and courteously with residents, staff, and vendors.
• Ability to self-direct and prioritize activities.
• Ability to work in adverse weather conditions.
• Hand tools necessary to perform the job.
• Reliable transportation.
• Ability to meet the physical, vision, hearing, and speaking demands described in the posting, including frequent movement around apartment units, climbing stairs and ladders, and lifting or carrying supplies and equipment. Lifting items over 50 pounds is often done with assistance.

Nice To Haves

• EPA Universal certificate preferred.
• Pool maintenance experience preferred.

Responsibilities

• Complete resident Service Requests, including plumbing, electrical, carpentry, and drywall repairs.
• Respond to Emergency Service Requests and property disasters within 30 minutes.
• Inspect community grounds each morning and ensure they are clean and well-maintained, including landscaping, lawn, snow, and trash.
• Turn vacant units as assigned, including painting, cleaning, and maintenance.
• Complete maintenance work orders within 48 hours of entry into Entrata and make-readies within 7 days of vacancy.
• Complete preventative maintenance activities and update associated records.
• Maintain records of maintenance performed in units and update property software.
• Keep tools, equipment, and replacement parts in working condition.
• Provide service and maintenance for common areas and amenities.
• If applicable, service the community pool, including water testing, cleaning, filter and systems maintenance, responding to water hygiene incidents, and minor repairs.
• Communicate with team members about work priorities and project status.
• Coordinate special projects as directed.
• Ensure safety protocols are followed.
• Perform other duties as assigned.
• Use personal transportation to pick up replacement parts and supplies from vendors; rotating on-call duties may require travel to the assigned property at short notice, and corporate-office pickups or deliveries may be required.

Benefits

• Competitive base salary with bonus potential.
• Paid time off.
• Paid holidays.
• 50% discount on the base rent of a home or apartment managed by Renewing Management.
• Optional medical insurance coverage.
• Optional dental insurance coverage.
• Optional vision insurance coverage.
• 401(k) plan with 4% employer contribution.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED