Work and Service Order Assistant

United States Army Installation Management Command • Fort Huachuca, AZ

7d • Onsite

About The Position

Serve as a Work and Service Order Assistant with IMCOM, USAG Fort Huachuca, Directorate of Public Works, Business Operations/Integration Division in Fort Huachuca, Arizona. The position receives customer requests for work and service orders, screens requests for eligibility and completeness, assigns priorities, enters information into an automated service order database, and coordinates requests with appropriate maintenance shops and other organizational sections. The assistant also schedules customer appointments for work visits to limit disruption to normal operations and inconvenience to customers.

Requirements

• One year of specialized experience processing work or service order requests, including entering and verifying data such as priorities, work codes, and job cost accounting in an automated work management system, and tracking work order efforts to provide customers accurate updates on status, costs, and work hours.
• Applicants who held a General Schedule position within the previous 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent, GS-06.
• Must meet at least one of the listed federal employment authority categories and provide supporting eligibility documents.
• Must provide proof of U.S. citizenship.
• Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
• A one-year probationary period is required.
• Education cannot substitute for the required experience.

Responsibilities

• Receive customer requests by telephone, email, in person, or in writing, following established procedures.
• Screen requested work to determine whether it meets the criteria for a Work Order or Service Order.
• Determine whether requests are emergency or routine and assess the adequacy and accuracy of the information provided.
• Enter data into the automated service order database and coordinate requests with the appropriate maintenance shop.
• Coordinate with other divisions and sections to obtain customer information.
• Schedule appointments with customers for work visits to minimize disruption to normal operations and reduce customer inconvenience.

Benefits

• Federal employee benefits package for eligible employees and their families.
• Permanent Change of Station allowances may be authorized.
• Recruitment and relocation incentives may be authorized.
• Student loan repayment may be authorized.
• Salary negotiations for candidates new to Federal service may be authorized.
• Credit for prior non-federal work experience and certain military service when determining annual leave accrual rate may be authorized.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed