Service Order Production and Delivery Specialist

Pond & Company•Peachtree Corners, GA

About The Position

Pond & Company is seeking a Service Order Production and Delivery Specialist to provide administrative, coordination, and customer support for service orders that support client projects. The specialist will work with project managers, site managers, safety managers, quality control managers, clients, customers, and subcontractors to prepare, track, coordinate, and deliver accurate service orders on schedule. The role suits an organized, responsive, service-oriented professional who can manage multiple priorities and help project teams deliver a positive customer experience. It offers the opportunity to develop project coordination and client service skills while gaining exposure to technical project environments.

Requirements

At least one year of experience providing service or support to clients, customers, project teams, or internal stakeholders.
Strong customer-service orientation and ability to build positive working relationships.
Excellent written and verbal communication skills.
Strong organizational skills and attention to detail.
Ability to manage multiple service orders, projects, requests, and deadlines simultaneously.
Ability to communicate professionally with clients, customers, subcontractors, vendors, and internal team members.
Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Ability to learn technical project terminology, processes, and client requirements.
Ability to identify missing information, resolve routine issues, and escalate concerns appropriately.
Ability to work independently and contribute effectively as part of a multidisciplinary project team.
Willingness and ability to work in a fast-paced environment with changing priorities.
Ability and desire to learn, grow professionally, and take on increasing responsibility.

Nice To Haves

Bachelor’s degree from an accredited college or university.
Experience in project coordination, project administration, customer service, operations support, construction, engineering, facilities, or a related field.
Experience with Adobe Acrobat; Newforma experience is a plus.
Experience supporting engineering, construction, environmental, infrastructure, federal, energy, facilities, or other technical projects.
Experience working with project management, accounting, or enterprise resource planning systems.
Experience coordinating meetings, maintaining action-item logs, and supporting project close-out activities.
Experience working under client contracts, task orders, or other structured service agreements.

Responsibilities

Prepare, format, review, and distribute service orders according to project, client, and company requirements.
Coordinate service orders from initial request through completion and close-out.
Track service order status, deadlines, approvals, revisions, deliverables, and outstanding action items.
Gather required information from project managers and team members to ensure service orders are complete and accurate.
Coordinate with site managers, safety managers, quality control managers, subcontractors, and other project stakeholders.
Respond to client and customer questions, requests, and follow-up items in a timely and professional manner.
Schedule and assist with client, customer, subcontractor, and internal project meetings.
Prepare meeting agendas, presentations, sign-in sheets, notes, action-item logs, and follow-up communications.
Maintain organized project records, correspondence, service order documentation, and other project files.
Monitor deadlines and proactively communicate potential delays, missing information, and required follow-up.
Assist with invoice support, service order tracking, status reporting, and other administrative project requirements.
Help coordinate project close-out activities and confirm required documentation is complete and delivered.
Maintain professionalism, responsiveness, accuracy, and customer service in all interactions.
Perform other duties and support activities as assigned.