Senior Service Order Production and Delivery Specialist

Pond•Peachtree Corners, GA

About The Position

We are seeking a Senior Service Order Production and Delivery Specialist to join the project delivery team. This position coordinates the preparation, tracking, and delivery of service orders supporting client projects, serves as a lead resource for assigned tasks, and provides guidance and mentorship to other team members. The role works closely with project managers, site managers, safety managers, quality control managers, clients, customers, and subcontractors to ensure service orders are completed accurately, efficiently, and in accordance with project requirements. The position is suited to an organized, proactive, service-oriented professional who can independently lead assigned tasks, coordinate competing priorities, identify process improvement opportunities, and serve as a knowledgeable resource for colleagues. It does not include formal personnel management responsibilities, but does require mentoring team members, sharing best practices, and helping maintain consistent quality across project delivery activities.

Requirements

At least five years of relevant experience in project coordination, project administration, customer service, operations support, construction, engineering, facilities, or a related field.
Demonstrated experience coordinating service orders, project documentation, customer requests, or similar project delivery activities.
Ability to independently lead assigned tasks, manage deliverables, and coordinate multiple priorities and deadlines.
Strong customer-service orientation and ability to establish and maintain productive working relationships.
Excellent written and verbal communication skills, including communication with clients, customers, subcontractors, vendors, and internal stakeholders.
Strong organizational skills, attention to detail, and commitment to accurate, high-quality work.
Ability to identify potential issues, resolve complex coordination challenges, and escalate risks appropriately.
Ability to mentor colleagues, share knowledge, and provide day-to-day guidance without formal personnel management responsibilities.
Ability to exercise sound judgment, take initiative, and work independently with minimal supervision.
Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Ability to learn and apply technical project terminology, contractual requirements, and client-specific processes.
Ability to adapt to changing priorities and maintain effective coordination in a fast-paced project environment.
Commitment to continuous improvement, collaboration, and professional development.

Nice To Haves

Bachelor’s degree from an accredited college or university preferred.
Experience with Adobe Acrobat; Newforma experience is a plus.
Experience supporting engineering, construction, environmental, infrastructure, federal, energy, facilities, or other technical projects.
Experience working with project management, accounting, or enterprise resource planning systems.
Experience coordinating meetings, maintaining action-item logs, tracking deliverables, and supporting project close-out activities.
Experience working under client contracts, task orders, service agreements, or similar structured project arrangements.
Experience serving as a lead coordinator or senior resource for project administration, service delivery, or operational support functions.
Demonstrated success improving administrative workflows, standardizing processes, or mentoring less-experienced team members.

Responsibilities

Lead the preparation, review, formatting, and distribution of service orders in accordance with project, client, and company requirements.
Coordinate service order production and delivery from initial request through completion and close-out, ensuring accuracy, timeliness, and compliance with established processes.
Serve as the primary lead for assigned tasks, taking ownership of deliverables, schedules, priorities, and follow-up activities.
Track service order status, deadlines, approvals, revisions, deliverables, and outstanding action items, proactively addressing potential delays or roadblocks.
Collaborate with project managers and multidisciplinary project teams to gather required information, resolve discrepancies, and ensure service orders are complete and accurate.
Coordinate with site managers, safety managers, quality control managers, subcontractors, and other stakeholders to support project execution and delivery.
Provide responsive support to clients and customers by addressing inquiries, coordinating requests, and ensuring timely follow-up.
Schedule and support client, customer, subcontractor, and internal project meetings, including preparing agendas, presentations, meeting notes, action-item logs, and follow-up communications.
Maintain accurate and organized project records, correspondence, service order documentation, and other project files.
Monitor project requirements and deadlines, identify missing information or potential issues, and communicate risks and recommended solutions to appropriate stakeholders.
Assist with invoice support, service order tracking, status reporting, project documentation, and other administrative and operational requirements.
Coordinate project close-out activities and verify that required documentation and deliverables are completed and submitted.
Provide guidance and mentorship to less-experienced team members, share knowledge, reinforce established procedures, and promote consistency and quality in service order delivery.
Serve as a resource for process-related questions and help team members navigate service order requirements, documentation standards, and coordination procedures.
Identify opportunities to improve workflows, documentation practices, and service order delivery processes.
Work independently while maintaining effective communication and collaboration with project leadership and other stakeholders.
Perform other duties and support activities as assigned.