Service Order Dispatcher

V2X•Fort Irwin, CA

12d•Onsite

About The Position

The Service Order Dispatcher is a full-time, non-exempt hourly role supporting the National Training Center Training Support Contract (NTCTSC) at Fort Irwin, California. NTCTSC provides technical integration of live, virtual, and constructive training support for the National Training Center mission. This third-shift position works in the Operations Control Center and supports access control, dispatching, work-order administration, logs, customer service, and operational readiness. The dispatcher may also perform receptionist duties under the supervision of the OCD manager for the Commander, Operations Group. The role involves interacting with government representatives, customers, site management, subcontractors, maintenance and technical personnel, and mobile crews. Travel to support unit training may be required, including deployability within CONUS for up to 180 days.

Requirements

High school diploma or GED.
One year of experience as a receptionist or in an equivalent position handling multiple phones and directing incoming and outgoing calls.
Valid California Driver’s License and ability to maintain post driving privileges.
Fluency in English, including the ability to read, write, and speak.
Ability to lift up to 50 pounds and wear appropriate personal protective equipment.
U.S. citizenship and ability to obtain and maintain a SECRET security clearance.
Ability to travel CONUS/OCONUS if required to support unit training and to deploy within CONUS for up to 180 days.

Nice To Haves

Previous administrative or secretarial experience.
Military experience processing work orders.
Experience using MAXIMO and Microsoft Office software products.

Responsibilities

Operate the Symmetry Professional system to verify authorized access to buildings and rooms and issue temporary unescorted access badges.
Process and print permanent unescorted access badges and issue badges appropriate to clearance and authorized access.
Maintain the Range Operations Log for NTCTSC personnel traveling into, around, and out of the NTC Maneuver Area.
Maintain the Flight Operations Log for personnel using the Ridge Runner helicopter to access remote mountain tops.
Receive and record trouble tickets and work requests on the OCC Daily Operations Log.
Create, review, edit, and search MAXIMO work orders.
Contact maintenance or technical personnel regarding trouble tickets and work requests.
Perform clerical duties, including drafting documents in MS Word and producing and maintaining MS Excel spreadsheets and MS PowerPoint presentations.
When performing receptionist duties, greet visitors, determine the nature of visits, and direct visitors to appropriate personnel.
Inventory escort-required yellow badges when assuming receptionist duties; ensure visitors and escorts sign DA Form 1999 before badge issuance and account for temporary badges when visitors depart.
Screen visitors for proper access to the command-and-control center and ensure unauthorized multimedia devices are not taken into secure areas.
Receive and transfer phone calls, record and transmit messages, keep records of calls placed, and provide information to callers and visitors.
Maintain accountability and control of keys, PKI cards, radios, NVGs, and other OCC sensitive items.
Support compliant physical and personnel security, badging, access control, emergency operations center functions, and facility requests involving contractor equipment or government-furnished equipment.
Schedule service calls, dispatch service crews, follow up with customers regarding service satisfaction, and maintain service-call and work-order records.
Relay special instructions to mobile crews and other departments using radio telephone equipment.
Maintain visibility on the activities of separate teams to help meet NTC mission requirements.
Adhere to company and site directives, policies, procedures, and practices, and support quality/ISO, security, and safety training programs and directives.