Work Order/Admin Support (3128) (Operations)

HES Facilities•Dallas, TX

2d•Onsite

About The Position

The Work Order Clerk coordinates work order requests with supervisory personnel and performs administrative and clerical duties supporting campus facilities and maintenance operations. The role ensures accurate work-order documentation, scheduling, and tracking, and serves as a liaison between departments and facilities staff. The employee also cross-trains to provide backup support to the Administrative Assistant as needed. Fluency in English and Spanish is required.

Requirements

Fluency in English and Spanish.
Proficiency in modern office practices, procedures, and equipment.
Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
Strong business English, written communication, and arithmetic skills.
Effective written and verbal communication skills.
Ability to coordinate and maintain complex systems of oral and written information.
Ability to communicate clearly, concisely, and persuasively, verbally and in writing.
Strong recordkeeping and reporting skills.
Ability to build and maintain effective working relationships with colleagues.
High school diploma or equivalent.
Ability to stand, walk, and sit for extended periods, with occasional lifting of light objects.

Nice To Haves

Experience performing routine to complex office work, preferably in a custodial or facilities environment.
Experience using campus work order management systems.

Responsibilities

Log and file work orders in the designated system, ensuring details are accurate and complete.
Calculate cost allocations for special projects charged to specific departments.
Forward work order requests to the appropriate manager for completion.
Schedule work in accordance with the established preventive maintenance program.
Maintain activity logs and work performance summaries.
Answer telephone calls, including complaints and emergency requests, and report emergencies to the proper manager.
Perform other assigned duties as needed to support operations.
Cross-train to provide backup support to the Administrative Assistant as needed.