Work and Family Life Coordinator

Commander, Navy Installations Command•Pearl Harbor, HI

6d•Onsite

About The Position

This position is assigned to Commander Navy Installation Command (CNIC), Fleet and Family Readiness Department (N9), Family Readiness Division (N91), Work and Family Life Branch (N911). The Work and Family Life Coordinator plans, manages, coordinates, implements, and evaluates Work and Family Life (WFL) programs for Joint Base Pearl Harbor-Hickam in Oahu, Hawaii. The coordinator provides individual and group education, training, information, and referrals on military quality-of-life programs and services. The role assesses customer needs, coordinates with commands and installation partners, supports program delivery through in-person and remote channels, and ensures programs meet applicable CNIC standards, policies, and certification requirements. The position also conducts assessments and evaluates program data, develops reports and recommendations, maintains program materials and records, and advises leadership on community needs and program effectiveness. The position is located at Joint Base Pearl Harbor-Hickam. If selected, relocation to the local commuting area (within 50 miles) is required. A valid state-issued driver's license is required, and the selectee must be a U.S. citizen to obtain and maintain a Secret security clearance. The selectee may be required to complete a one-year probationary period.

Requirements

Two years of specialized experience planning, managing, coordinating, or implementing outreach for Personal and Family Life Readiness or Quality of Life programs, such as Life Skills Education, Personal Financial Management, Relocation Assistance, Transition Assistance, Employment Assistance, Ombudsman Program, or Exceptional Family Member Program; or qualifying graduate education or an equivalent combination of education and experience.
Comprehensive knowledge of the Navy organization, mission, lifestyle, language, customs, and culture.
Ability to apply analytical methods to evaluate customers, identify WFL needs and trends, assess performance measures and program effectiveness, and recommend process improvements.
In-depth knowledge of Family Readiness, its mission, and its programs.
Practical knowledge of education and training delivery methods, practices, processes, and techniques.
Professional verbal and written communication skills to collaborate with diverse groups, deliver evidence-based training, prepare clear reports and documents, and maintain professional relationships across organizational levels.
Skill in conducting client interviews to assess concerns, support client goal and plan development, and determine appropriate referral services and options.
Skill using computer databases, spreadsheets, and word-processing and presentation software, including Word, Excel, and PowerPoint, to maintain files and references, distribute information, and develop marketing materials.
Must pass applicable records and background checks and successfully pass E-Verify employment verification.
Must be a U.S. citizen to obtain and maintain a Secret security clearance.
Must have a valid state-issued driver's license.
If selected, relocation to within the local commuting area (50 miles) is required.
May be required to complete a one-year probationary period.
Participation in Direct Deposit/Electronic Fund Transfer is required within the first 30 days of employment.
For positions requiring travel more than twice per year, may be required to obtain and maintain a government-issued travel card in good standing.

Responsibilities

Provide individual and group Work and Family Life education, training, information, and referrals to commands, military leadership, service members, military families, Ombudsmen, and Family Readiness Groups.
Interview and assess customers’ needs and concerns using the no-wrong-door approach, and identify appropriate services and referrals.
Review existing and new WFL programs in accordance with Region and CNIC policies and recommend changes to a supervisor.
Deliver personal and family life readiness education and training addressing community needs.
Assist leaders in developing individualized training plans for commands and units based on community needs assessments.
Collaborate with Military Family Readiness Coordinating Committee stakeholders, FFSC colleagues, command leadership, and installation partners to identify training needs and plan, schedule, and deliver educational services.
Deliver services through in-person and remote methods, including webinars, video, email, telephone, group classes, individual consultations, information and referral services, and support for deployed service members.
Collaborate with military and community quality-of-life partners on installation-wide primary prevention events and activities.
Coordinate FFSC staff participation in workshops, programs, command briefs, and General Military Training at commands and other locations.
Plan, manage, and evaluate WFL programs in accordance with CNIC FFSP certification standards.
Maintain and update program and administrative materials, project files, policies, procedures, records, and written instructions in approved CNIC repositories and databases.
Advise command leadership, installation stakeholders, and FFSC personnel on leveraging resources and coordinating programs and services.
Analyze legislation and evaluate the effects of changes to laws, regulations, policies, standards, and procedures; adjust programs or make recommendations as appropriate.
Comply with DOD, DON, federal, CNIC, and local policies and directives.
Compile and evaluate program data and prepare reports on program effectiveness, including correspondence, point papers, briefs, and presentations.
Monitor databases and respond to reports relevant to program planning and strategies.
Develop and review standard operating procedures and service-delivery processes to ensure compliance with laws, policies, certification and confidentiality standards, and quality assurance requirements.
Participate in strategic planning, plan short- and long-term projects, and identify resources needed to respond to DON and DOD trends.
Conduct self-assessments and community assessments using official Navy survey processes to identify trends, organizational needs, and program or process improvements.
Use measurement tools to identify trends, organizational needs, and Navy and unit demographic profiles, and brief leadership on trends and issues.
Research and write articles, prepare and deliver briefings, and develop and maintain resource and promotional materials.
Develop local information and referral resource guides and maintain current listings of available services and providers.
Perform other duties as assigned.