Work-Life Specialist

Elevance Health • Durham, NC

7d • Remote

About The Position

The Work-Life Specialist serves as a liaison between Carelon members and requested resources, such as housing, transportation, dependent care, and financial assistance programs. The specialist connects members with available resources and follows up to ensure successful connections. The role works in a call-center setting, accepting inbound calls from members and client company representatives.

The position enables associates to work virtually full-time, except for required in-person training sessions. Candidates must be within a reasonable commuting distance of the posting location(s), unless an accommodation is granted as required by law.

Requirements

• High school diploma or equivalent and at least 3 years of related experience, or an equivalent combination of education and experience.
• Adept with Microsoft Office products, including Excel and PowerPoint.
• Bilingual candidates are preferred.

Nice To Haves

• Bachelor’s degree in human services or public health.
• Experience in a community-based or social work setting, or experience in case management care coordination.
• Call center experience.
• Experience with electronic medical record (EMR) software platforms.
• Bilingual ability.

Responsibilities

• Research internal and partner resources to locate requested services and share them with members.
• Determine the need for additional services in conjunction with case management and providers, and connect members with other resources or services as needed, such as behavioral health services and employer-sponsored benefits.
• Coordinate identification of and referrals to local, state, or federally funded programs.
• Identify barriers to plan compliance and coordinate resolutions.
• Identify opportunities that affect quality goals and recommend process improvements.
• Document case and compliance updates in electronic medical records.
• Establish and maintain relationships with agencies identified in the appropriate contract.
• Partner with the internal team and leadership to maintain and update the resource library.
• Accept inbound calls from members and client company representatives and follow up on resource connections.

Benefits

• Merit increases
• Paid holidays
• Paid time off
• Incentive bonus programs, unless covered by a collective bargaining agreement
• Medical benefits
• Dental benefits
• Vision benefits
• Short- and long-term disability benefits
• 401(k) with matching
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED