Work- Life Specialist
About The Position
The Work-Life Specialist serves as a liaison between Carelon members and requested resources, such as housing, transportation, dependent care, and financial assistance programs. The specialist connects members with available resources and follows up to ensure successful connections. The role works in a call-center setting, taking inbound calls from members and client company representatives. The position conducts research to locate requested services, determines when additional services may be needed in conjunction with case management and providers, and coordinates referrals to local, state, and federally funded programs. It also identifies barriers to plan compliance, documents case and compliance updates in electronic medical records, builds relationships with agencies, and helps maintain the resource library with the internal team and leadership. The role is described as virtually full-time, except for required in-person training sessions. Candidates must be within reasonable commuting distance of the posting location(s), unless an accommodation is granted as required by law. The posting identifies Colorado as the applicable salary location and lists a salary range of $20.92 to $26.15.
Requirements
- High school diploma or equivalent and at least 3 years of related experience, or an equivalent combination of education and experience.
- Adeptness with Microsoft Office products, including Excel and PowerPoint.
- The ability to work within a call-center setting and connect members with requested resources.
Nice To Haves
- BA/BS degree in human services or public health.
- Experience in a community-based or social work setting, or experience in case management care coordination.
- Call-center experience.
- Experience with electronic medical record (EMR) software platforms.
- Bilingual ability.
Responsibilities
- Conduct research using internal and partner resources to locate requested services and share them with members.
- Determine the need for additional services in conjunction with case management and providers, and link members to other resources or services as needed.
- Coordinate identification of and referrals to local, state, or federally funded programs.
- Identify barriers to plan compliance and coordinate resolutions.
- Identify opportunities that affect quality goals and recommend process improvements.
- Document case and compliance updates in electronic medical records.
- Establish and maintain relationships with agencies identified in the appropriate contract.
- Partner with the internal team and leadership to maintain and update the resource library.
- Accept inbound calls from members and client company representatives and help connect members to resources.
- Follow up with members to ensure successful connection to requested resources.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase plan.
- 401(k) contribution.
- Merit increases.
- Paid holidays.
- Paid Time Off.
- Incentive bonus programs, unless covered by a collective bargaining agreement.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Short- and long-term disability benefits.
- 401(k) matching.
- Stock purchase plan.
- Life insurance.
- Wellness programs.
- Financial education resources.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
