Work-Life Specialist

Elevance Health • Durham, NC

6d • Remote

About The Position

The Work-Life Specialist serves as a liaison between Carelon members and requested resources, including housing, transportation, dependent care, and financial assistance programs. The specialist helps members connect with available resources and follows up to support successful connections. This role accepts inbound calls from members and client company representatives in a call-center setting.

The position is primarily virtual full-time, with required in-person training sessions. Candidates must be within a reasonable commuting distance of the posting location(s), unless an accommodation is granted as required by law. The role is classified as non-management and non-exempt, on the first shift.

Requirements

• High school diploma or equivalent, and at least 3 years of related experience; or an equivalent combination of education and experience.
• Adeptness with Microsoft Office products, including Excel and PowerPoint.
• Candidates must be within a reasonable commuting distance of the posting location(s), unless an accommodation is granted as required by law.

Nice To Haves

• Bachelor of Arts or Bachelor of Science degree in human services or public health.
• Experience in a community-based or social work setting, or experience in case management or care coordination.
• Call-center experience.
• Experience with electronic medical record (EMR) software platforms.
• Bilingual abilities.

Responsibilities

• Research internal and partner resources to locate requested services and share them with members.
• Determine the need for additional services in conjunction with case management and providers.
• Connect members with other available resources and services, including behavioral health services and employer-sponsored benefits.
• Coordinate identification of and referrals to local, state, or federally funded programs.
• Identify barriers to plan compliance and coordinate resolutions.
• Identify opportunities affecting quality goals and recommend process improvements.
• Document case and compliance updates in electronic medical records.
• Establish and maintain relationships with agencies identified in the applicable contract.
• Partner with internal teams and leadership to maintain and update the resource library.
• Accept inbound calls from members and client company representatives and follow up to support successful connections to resources.

Benefits

• Merit increases
• Paid holidays
• Paid time off
• Incentive bonus programs, unless covered by a collective bargaining agreement
• Medical benefits
• Dental insurance
• Vision insurance
• Short- and long-term disability benefits
• 401(k) with matching
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED