Work- Life Specialist

Elevance Health • Colorado Springs, CO

5d • Remote

About The Position

The Work-Life Specialist serves as a liaison between Carelon members and requested resources, including housing, transportation, dependent care, and financial assistance programs. The specialist connects members with available resources and follows up to confirm successful connections. This role works in a call-center setting, handling inbound calls from members and client company representatives.

The position is primarily virtual full-time, with required in-person training sessions. Candidates must be within a reasonable commuting distance of the posting location unless an accommodation is granted as required by law. The role is a first-shift, non-management, non-exempt position in Care Coordination and Care Management.

Requirements

• High school diploma or equivalent, and at least 3 years of related experience; or an equivalent combination of education and experience.
• Ability to work virtually full-time, with in-person training sessions, and to meet the stated commuting-distance policy unless an accommodation is granted.

Nice To Haves

• Bachelor’s degree in human services or public health.
• Experience in a community-based or social work setting, or experience in case management or care coordination.
• Call-center experience.
• Proficiency with Microsoft Office products, including Excel and PowerPoint.
• Experience with electronic medical record (EMR) software platforms.
• Bilingual abilities.

Responsibilities

• Research internal and partner resources to locate requested services and share them with members.
• Determine whether additional services are needed in conjunction with case management and providers.
• Connect members with other available resources and services, including behavioral health services and employer-sponsored benefits.
• Coordinate identification of and referrals to local, state, or federally funded programs.
• Identify barriers to plan compliance and coordinate resolutions.
• Identify opportunities that affect quality goals and recommend process improvements.
• Document case and compliance updates in electronic medical records.
• Establish and maintain relationships with agencies identified in the applicable contract.
• Partner with internal teams and leadership to maintain and update the resource library.
• Accept inbound calls from members and client company representatives and follow up on resource connections.

Benefits

• Comprehensive benefits package, subject to eligibility requirements.
• Incentive and recognition programs.
• Equity stock purchase program.
• 401(k) contribution.
• Merit increases.
• Paid holidays.
• Paid time off.
• Incentive bonus programs, unless covered by a collective bargaining agreement.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Short- and long-term disability benefits.
• 401(k) matching.
• Stock purchase plan.
• Life insurance.
• Wellness programs.
• Financial education resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED