Women’s Health Clinical Account Specialist - Pittsburgh North

Organon • Pittsburgh, PA

8d • Remote

About The Position

The Women’s Health Clinical Account Specialist (WHCAS) supports customers by providing clinical information about the company’s products, education, and clinical training programs. The role addresses customer needs and helps providers and health systems meet patient goals. As a customer-facing team member, the specialist partners with customers, educates stakeholders, and drives results consistent with the company’s mission and goals.

The specialist serves as the primary contact for a variety of customers in the assigned geography, including health care providers across multiple specialties, quality directors, service line leaders, family planning counselors, office and pharmacy managers, and support staff. Customer locations may include clinics, health departments, hospitals, residency programs, federally qualified health centers, universities, independent physician associations, management service organizations, Planned Parenthood and family planning clinics, military treatment facilities, and Indian Health Services.

The role collaborates with local and extended customer teams, including Women’s Health Account Executives, Payer Account Executives, National Account Executives, and Government Affairs Executives. The posting identifies the territory as Pittsburgh North, Erie, and State College, and states that the selected candidate must reside in the Western Iowa area. Travel is described as varying by territory and candidate location; the position details list 50% travel. This position reports to the Regional Manager.

Organon is a global healthcare company focused on women’s health, biosimilars, and a diverse portfolio of health solutions. Its stated vision is “A better and healthier every day for every woman.”

Requirements

• BA/BS degree and at least two years of sales experience, or at least six years of equivalent experience.
• Equivalent experience may include professional sales, non-sales work in healthcare or scientific fields (including pharmaceutical, biotech, or medical devices), professional marketing, or military experience.
• Demonstrated excellence in current or previous professional roles.
• Excellent interpersonal and communication skills.
• Ability to analyze metrics and assess progress against objectives.
• Ability to work independently and as part of a team.
• Flexibility and willingness to work in a dynamic, fast-paced environment.
• Strong organizational and time-management skills.
• Valid driver’s license.
• Willingness and ability to travel as needed; travel percentage varies by territory.
• Willingness to complete credentialing requirements to ensure in-person access with accounts.

Nice To Haves

• BA/BS degree and at least six years of sales experience, or at least 10 years of equivalent experience, including at least four years in pharmaceutical, biotech, or healthcare industries.
• Previous sales, account management, consultative, or customer service experience.
• Buy and Bill experience.
• Experience in the women’s health industry.

Responsibilities

• Deliver balanced product sales presentations to health care providers and health care business professionals, aligning customer needs with company products and following product labeling and professional society recommendations.
• Serve as a product expert and communicate technical and clinical information accurately and clearly to support appropriate product utilization and customer needs.
• Understand the local managed care and reimbursement environment for various customer segments and communicate effectively about it.
• Build and maintain strong customer partnerships.
• Provide company management with updates on customer needs, customer feedback, marketplace dynamics, and progress toward quality goals that relate to improving patient health outcomes.
• Manage complex account interdependencies and develop short- and long-term account plans in collaboration with the extended account team.
• Conduct routine product in-services with accounts to support appropriate education and product utilization in accordance with labeling.
• Monitor and assess business performance against objectives, including competitive activity and market trends, using company-provided tools.
• Develop and execute territory- and account-level business plans in accordance with company policies, standards, and ethics.
• Conduct routine account business reviews with key customers to support their needs.
• Maintain product and ecosystem knowledge and certification for the company portfolio assigned to the role.
• Complete administrative requirements accurately and on time.
• Embrace Organon’s culture: Be real, We all belong, Bring your fire, Own it, Rise together, and Keep moving.
• Act as the primary point of contact for select customer accounts and meet with key customers and personnel to understand their practice structure, business model, key influencers, and patients’ needs.
• Identify business opportunities and share information with relevant stakeholders to support customer and organizational needs.
• Understand and appropriately support complex procurement environments, including Buy and Bill, Assignment of Benefits (AOB), and 340B.
• Understand managed care, state Medicaid and managed Medicaid, Kaiser, management service organizations, group purchasing organizations, independent physician associations, and procurement pathways in public segments.
• Maintain awareness of complexities involving the Affordable Care Act, family planning waivers and grants, federal and national policies, and religious exemptions.
• Coordinate with the extended customer team on strategies for interactions and relationships with select accounts to improve customer and patient support.

Benefits

• Retirement savings plan.
• Paid vacation and holiday time.
• Paid caregiver, parental, and medical leave.
• Health benefits including medical, prescription drug, dental, and vision coverage, subject to applicable plan terms and conditions.

What This Job Offers

• Job Type: Full-time