WN University Instructor

WireNut Home Services•Colorado Springs, CO

10d

About The Position

The WN University Instructor develops the technical skills, professionalism, and performance of field employees across the company’s residential HVAC, plumbing, and electrical operations. The role delivers classroom, hands-on, and field-based instruction, coaches employees, assesses skills, develops training programs, and supports performance improvement. It ensures employees apply training safely and effectively in the field, meet company standards, and provide an exceptional customer experience. The instructor partners with department managers to identify skill gaps, strengthen employee competency, and reduce preventable callbacks, rework, and customer complaints. The role teaches customer communication, information gathering, setting expectations, explaining findings, and presenting multiple options and appropriate solutions without high-pressure tactics. The instructor also tracks employee progress, evaluates training effectiveness, and supports employees’ development and advancement.

Requirements

Hands-on experience in residential HVAC, plumbing, or electrical service and installation.
Demonstrated ability to teach, coach, mentor, and develop employees with varying levels of experience.
Strong understanding of technical troubleshooting, diagnostics, installation quality, safety practices, and applicable trade codes.
Ability to deliver engaging classroom, hands-on, and field-based instruction.
Ability to develop training materials, standard operating procedures, and skills assessments.
Strong communication, presentation, problem-solving, and organizational skills.
Ability to evaluate employee competency, identify skill gaps, and partner with managers on improvement plans.
Ability to teach customer communication, information gathering, and presentation of multiple options and appropriate solutions.
Ability to track training completion, maintain accurate records, and evaluate results using performance metrics.
Comfort using technology, training platforms, and operational reporting tools.
Commitment to exceptional customer service, high-quality workmanship, and continuous improvement.
Valid driver's license and clean driving record.
Ability to pass a background check and drug test.
Ability to travel to field locations for ride-alongs, observations, and hands-on coaching.
Adaptability and problem-solving in a changing business environment.

Nice To Haves

Relevant trade licenses or certifications.
Manufacturer training.
Prior instructional experience.

Responsibilities

Develop technical skills, professionalism, and performance of field employees in residential HVAC, plumbing, and electrical operations.
Deliver classroom, hands-on, and field-based training and instruction.
Coach employees and conduct skills assessments.
Develop training programs, materials, standard operating procedures, and skills assessments.
Ensure employees apply training safely and effectively in the field and meet company standards.
Partner with department managers to identify skill gaps, strengthen competency, and develop improvement plans.
Help reduce preventable callbacks, rework, and customer complaints.
Teach customer communication, information gathering, setting expectations, explaining findings, and presenting multiple options and appropriate solutions without high-pressure tactics.
Track employee progress and training completion, maintain accurate records, and evaluate training effectiveness and results using performance metrics.
Support employees in developing skills needed for advancement.
Travel to field locations for ride-alongs, observations, and hands-on coaching.

Benefits

Competitive compensation; paid weekly.
Comprehensive medical, dental, and vision insurance.
PTO and sick time package.
401(k) plans.
Paid holidays when the office is closed.
Life insurance.
Legal Shield.
Disability benefits.
Provided uniforms and WireNut gear.
Company-sponsored events, quarterly banquets, off-site events, and company contests.