WN University Instructor

WireNut Home Services•Colorado Springs, CO

10d

About The Position

The WN University Instructor develops the technical skills, professionalism, and performance of field employees across the company’s residential HVAC, plumbing, and electrical operations. The role includes technical training, hands-on instruction, employee coaching, skills assessments, training program development, and performance improvement. The instructor helps ensure employees apply training safely and effectively in the field, meet company standards, and deliver an exceptional customer experience. The instructor delivers classroom, hands-on, and field-based training and partners with department managers to identify skill gaps, strengthen employee competency, and reduce preventable callbacks, rework, and customer complaints. The role also teaches employees customer communication, information gathering, setting expectations, explaining findings, and presenting multiple options and appropriate solutions without high-pressure tactics. The instructor tracks employee progress, evaluates training effectiveness, and supports employee development and advancement. WireNut Home Services is a family-owned residential company established in 2004, providing electrical, plumbing, HVAC, and drain services throughout Colorado’s Front Range. Its stated core values are Family, Care, and Grow, and its mission is to enrich lives through trust in the trades.

Requirements

Hands-on experience in residential HVAC, plumbing, or electrical service and installation.
Demonstrated ability to teach, coach, mentor, and develop employees with varying levels of experience.
Strong understanding of technical troubleshooting, diagnostics, installation quality, safety practices, and applicable trade codes.
Ability to deliver engaging classroom, hands-on, and field-based instruction.
Ability to develop training materials, standard operating procedures, and skills assessments.
Strong communication, presentation, problem-solving, and organizational skills.
Ability to evaluate employee competency, identify skill gaps, and partner with managers on improvement plans.
Ability to teach customer communication, information gathering, and presentation of multiple options and appropriate solutions.
Ability to track training completion, maintain accurate records, and evaluate results using performance metrics.
Comfort using technology, training platforms, and operational reporting tools.
Commitment to exceptional customer service, high-quality workmanship, and continuous improvement.
Valid driver’s license and clean driving record.
Ability to pass a background check and drug test.
Ability to travel to field locations for ride-alongs, observations, and hands-on coaching.
Adaptability and problem-solving in a changing business environment.

Nice To Haves

Relevant trade licenses or certifications.
Manufacturer training.
Prior instructional experience.

Responsibilities

Develop the technical skills, professionalism, and performance of field employees across residential HVAC, plumbing, and electrical operations.
Deliver technical training and classroom, hands-on, and field-based instruction.
Coach, mentor, and develop employees with varying levels of experience.
Assess employee skills and competency, identify skill gaps, and partner with managers on improvement plans.
Develop training programs, materials, standard operating procedures, and skills assessments.
Ensure employees apply training safely and effectively in the field and meet company standards.
Teach customer communication, information gathering, expectation-setting, explaining findings, and presenting multiple appropriate solutions without high-pressure tactics.
Help reduce preventable callbacks, rework, and customer complaints.
Track employee progress and training completion, maintain accurate records, and evaluate results using performance metrics.
Evaluate training effectiveness and support employees in developing skills needed for advancement.
Travel to field locations for ride-alongs, observations, and hands-on coaching.