WISH Director of Team Performance

University of Washington Medical Center•Seattle, WA

2d•$132,000 - $168,000

About The Position

The Department of Surgery is seeking a WISH Director of Team Performance to provide strategic leadership for WISH-supported, enterprise-wide initiatives that strengthen teamwork, communication, organizational culture, and patient safety across UW Medicine. Reporting to the Executive Director of the Division of Healthcare Simulation Science, the position partners with executive, clinical, operational, and educational leaders to identify organizational needs, translate data into priorities, and lead implementation aligned with organizational goals. As WISH and UW Medicine’s subject matter expert in team performance science, the Director leads the design, implementation, evaluation, and continuous improvement of evidence-based programs grounded in TeamSTEPPS, Just Culture, psychological safety, and High Reliability Organization principles. The role includes strategic program leadership, education and training, coaching, and measurement of organizational outcomes. WISH is UW Medicine’s center for simulation-based education, team training, and healthcare systems improvement, and is home to the enterprise Team Performance Program. The position is regular and 100% FTE, with a first shift schedule. Occasional remote work is permitted depending on business needs; the role also requires work at UW Medicine sites, occasional adjustment of work hours for training or simulation activities, and occasional travel between sites. Very occasional out-of-town travel may be necessary.

Requirements

Bachelor’s degree in Biological Sciences, Education, Communications, or another relevant field; equivalent education and/or experience may substitute where permitted.
At least 5 years of experience as a healthcare professional or member of a healthcare team in a clinical, healthcare education, or patient care environment, with demonstrated increasing responsibility.
Background or prior experience designing and delivering training content.
Clinical degree, such as RN, MD, PA, NP, or a related field.
Demonstrated ability to build trust and confidence with multiple stakeholders.
Ability to quickly assess, prioritize, and track needs across many user groups.
Strong interpersonal skills.
Substantial public speaking and presentation skills.
Demonstrated ability to collect, analyze, and summarize data for ongoing quality improvement.
Ability to work effectively in remote settings and on-site locations across UW Medicine as needed.
Ability to move throughout hospitals, clinics, classrooms, simulation centers, and other UW Medicine locations, and to transport and set up training or simulation equipment.
Ability to travel between UW Medicine sites when required.

Nice To Haves

TeamSTEPPS Master Trainer.
Experience working with simulation sciences.
Familiarity with technology, including learning management systems, web-based calendars, and scheduling software.
Significant experience in an academic healthcare setting, including a strong history of excellent working relationships with faculty, administration, and front-line staff.
Just Culture Certification.
Knowledge of High Reliability Organization principles and practices.

Responsibilities

Develop and execute the long-term strategic vision for UW Medicine’s Team Performance Program in alignment with WISH’s mission and institutional priorities.
Anticipate organizational needs by evaluating trends in patient safety, workforce engagement, regulatory requirements, healthcare innovation, and quality improvement.
Collaborate with Patient Safety and Quality leadership to identify system-level improvement strategies using organizational data, including safety culture surveys, employee engagement, patient experience metrics, safety event reporting, and operational performance.
Advise WISH executive and operational leadership on organizational culture, teamwork, communication, and system improvement.
Design, facilitate, and evaluate educational experiences grounded in adult learning theory, implementation science, behavioral change, and evidence-based instructional design.
Deliver educational programs for executive leaders, physicians, nurses, advanced practice providers, residents, students, and interprofessional teams.
Serve as primary educator and master trainer for internal and external courses.
Coach leaders and teams through organizational change initiatives using TeamSTEPPS, Just Culture, psychological safety, and High Reliability Organization principles.
Develop outcome measures demonstrating organizational impact, including behavioral, operational, safety, and cultural metrics.
Evaluate the effectiveness of educational and simulation initiatives using quantitative and qualitative data.
Identify opportunities for scholarship, research, publications, presentations, and dissemination of team performance practices.
Partner with trained groups to track utilization and effectiveness of team performance initiatives.
Transport and set up equipment for training or simulation activities and work across hospitals, clinics, classrooms, simulation centers, and other UW Medicine locations as needed.