Director of Performance Management

City of Philadelphia • Philadelphia, PA

2d • $95,000 - $113,000

About The Position

The Office of Homeless Services (OHS) seeks a Director of Performance Management to lead the interpretation, development, and reporting of performance-based measures and to develop programmatic and policy strategies based on data. The role supports OHS’s mission to make homelessness rare, brief, and non-recurring through data-informed, evidence-based work with a broad network of public and private providers.

The Director will develop and operationalize performance measures across programs, ensure that contracts, reporting, compliance, monitoring, and fiscal processes reflect those measures, and prepare regular reports on major performance measures where feasible. The role collaborates with program directors and staff to integrate measures into program performance, reviews homelessness-related literature, and communicates emerging trends, programs, and ideas to support evidence-based program design and implementation.

The successful candidate must become a City of Philadelphia resident within six months of hire. The position requires a bachelor’s degree; a master’s degree is preferred, along with at least five years of relevant evaluation experience. Salary is $95,000–$113,000 per year.

Requirements

• Bachelor’s degree; a master’s degree is preferred.
• At least five years of experience evaluating housing, social services, and/or programs for individuals or families experiencing homelessness.
• Experience with outcomes-based performance management.
• Experience with strategy and services evaluation.
• Proficiency with computer applications, including Homeless Management Information Systems (HMIS) and Microsoft Office (Word, Excel, Access, and Outlook).
• Ability to analyze and interpret data.
• Ability to lead effectively amid changing and competing priorities, plan for and manage change, and adapt to organizational and program requirements.
• Ability to participate in and develop teams and work cooperatively with internal and external cross-functional teams.
• Ability to work under deadlines, including beyond the regular work schedule as needed, and respond under pressure in a busy environment.
• Well-developed planning, analytical, negotiation, and problem-solving skills to resolve complex and diverse issues.
• Superior verbal and written communication skills, including the ability to communicate with varied audiences and create and deliver presentations and written reports.
• Must become a City of Philadelphia resident within six months of hire.

Nice To Haves

• Master’s degree.

Responsibilities

• Develop and operationalize performance measures for all programs.
• Ensure contracts, reporting, compliance and monitoring, and fiscal processes reflect performance measures.
• Develop, synthesize, and report at least monthly on major performance measures, as feasible.
• Collaborate with program directors and staff to integrate measures into program performance.
• Review current literature on homelessness.
• Communicate new trends, programs, and ideas to OHS staff to support evidence-based and data-informed program design and implementation.

Benefits

• Unlimited free year-round public transportation through SEPTA’s Key Advantage program.
• Eight weeks of paid parental leave.
• Comprehensive health coverage for employees and eligible dependents.
• Eligibility for a discounted medical plan through the wellness program.
• Paid vacation, sick leave, and holidays.
• Retirement savings options.
• Eligibility to participate in the Public Service Loan Forgiveness program.
• Tuition discounts and scholarships through partnerships with local colleges and universities, with savings of 10% to 40% on educational expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Director