Director Performance Management Program

Hertz•Atlanta, GA

About The Position

The Director, Performance Management Program owns the end-to-end design, implementation, and ongoing management of Hertz’s franchise performance management system. The role defines the scorecard, metrics, data and reporting infrastructure, business-review routines, coaching materials, insights, rankings, rewards, and consequences that make performance visible, actionable, and trusted. It is the system owner and orchestrator—not the primary field coach or independent auditor—and ensures standards, measurement, coaching, reporting, and enforcement work as an integrated system. The role reports to the Global Head of Franchise Growth and collaborates across the Transformation Office, Franchisee Business Partners, Operations, Data & Analytics, Technology, Finance, Audit, and other global functional teams. It establishes the program vision, operating model, roadmap, and delivery priorities; defines KPIs and measurement rules; and oversees dashboards, scoring, benchmarks, and performance governance. It also develops rewards and consequence mechanisms, structured business-review and coaching tools, and practical interventions based on performance insights. The Director leads stakeholder training, adoption, feedback, and continuous improvement, monitoring system impact and improving data quality and usability. The system is intended to support profitable growth, guest experience, franchisee trust, and consistent accountability across the franchise network.

Requirements

10+ years of experience in franchise or multi-site operations and/or strong performance management, business intelligence, or business coaching experience.
Proven ability to design performance scorecards and KPI systems, including metric selection, definitions, thresholds, grading bands, weighting, aggregation, and governance.
Strong data and analytics judgment, including experience assessing data quality, building reporting standards, interpreting trends, and translating analysis into insights and business actions.
Experience designing dashboards, management reports, benchmarking, rankings, or other tools that make performance visible to operators, field teams, and senior leaders.
Demonstrated ability to create business-review materials, coaching playbooks, action-plan templates, and repeatable routines that improve performance and profitability conversations.
Experience developing and operating rewards, recognition, consequences, escalation ladders, or incentive systems that are credible, transparent, consistently applied, and aligned with business needs.
Strong cross-functional leadership and ability to influence without direct authority across functional teams, global teams, and franchisee representatives.
Executive presence, structured problem-solving, and excellent communication skills, including the ability to explain scoring, rankings, trade-offs, and required actions clearly to senior leaders and franchisees.
Ownership mindset and comfort working in an evolving transformation environment, balancing analytical rigor, operational practicality, franchisee trust, and consistent accountability.

Nice To Haves

MBA preferred but not required.
Understanding of car-rental locations and franchise operations, including customer experience, fleet and vehicle readiness, revenue, utilization, labor, profitability, brand standards, and field execution.
Direct airport and off-airport experience is a strong plus.

Responsibilities

Own the performance management system and roadmap, including its vision, operating model, delivery priorities, initial build, and ongoing refinement.
Define the scorecard, KPIs, metric definitions, data sources, collection cadence, thresholds, grading bands, weighting, aggregation rules, and controls.
Design and oversee franchisee- and location-level dashboards, performance thresholds, reporting packs, and automated or semi-automated data flows.
Aggregate scores across locations, brands, markets, and franchisees; produce rankings and peer benchmarks; and establish a reliable source of truth for leaders and Franchisee Business Partner teams.
Design and manage rewards, recognition, coaching, corrective action, and other consequences linked to performance, including a consistent escalation path.
Run franchisee scoring and performance-decision processes, including grade approval or calibration, aggregation, operator rankings, and communication of outcomes.
Govern exceptions, disputes, data corrections, quality checks, auditability, and consistent scoring across markets and franchisee types.
Design monthly check-ins, quarterly business reviews, and annual joint-planning routines, including agendas, pre-reads, scorecard views, business-plan templates, profitability and opportunity analyses, action plans, and follow-up routines.
Create turnkey business-review materials for Franchisee Business Partners to use in structured conversations with franchisees.
Analyze performance patterns, root causes, market differences, and leading indicators; turn findings into coaching guidance, playbooks, interventions, and best-practice examples.
Train and enable stakeholders on the performance system, review routines, dashboards, scoring, and escalation processes.
Establish feedback loops with franchisee councils and users, monitor adoption and impact, improve data quality and usability, and keep the system aligned with business goals.

Benefits

Up to 40% off the base rate of any standard Hertz rental.
Paid Time Off.
Medical, dental, and vision plan options.
Retirement programs, including 401(k) employer matching.
Paid parental leave and adoption assistance.
Employee Assistance Program for employees and family.
Educational reimbursement and discounts.
Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
Perks and discounts, including theme park tickets and gym discounts.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume