Director of Performance Management

City of Philadelphia • Philadelphia, PA

1d

About The Position

The Office of Homeless Services (OHS) seeks a Director of Performance Management to provide leadership in interpreting, setting, and reporting on performance-based measures, and to develop programmatic and policy strategy based on data results. OHS works collaboratively with public and private providers to make homelessness rare, brief, and non-recurring, using data-informed and trauma-informed practices.

Requirements

• Bachelor’s degree.
• At least five years of experience evaluating housing, social services, and/or programs for individuals or families experiencing homelessness.
• Experience with outcomes-based performance management.
• Experience with strategy and services evaluation.
• Proficiency with computer applications, including Homeless Management Information Systems (HMIS) and Microsoft Office (Word, Excel, Access, and Outlook).
• Ability to analyze and interpret data, lead amid changing and competing priorities, plan for and manage change, and adapt to organizational and program requirements.
• Ability to participate in and develop teams and work cooperatively with internal and external cross-functional teams.
• Ability to work under deadlines, including beyond the regular work schedule as needed, and respond under pressure in a busy environment.
• Well-developed planning, analytical, negotiation, and problem-solving skills.
• Superior verbal and written communication skills, including the ability to communicate with varied audiences and create and deliver presentations and written reports.
• Must become a City of Philadelphia resident within six months of hire.

Nice To Haves

• Master’s degree.

Responsibilities

• Develop and operationalize performance measures for all programs.
• Ensure contracts, reporting, compliance and monitoring, and fiscal activities reflect performance measures.
• Develop monthly reports on major performance measures as feasible, and synthesize and report the findings.
• Collaborate with program directors and staff to integrate measures into program performance.
• Review current literature on homelessness.
• Communicate new trends, programs, and ideas to OHS staff to support evidence-based and data-informed program design and implementation.

Benefits

• Unlimited free public transportation through SEPTA’s Key Advantage program.
• Eight weeks of paid parental leave.
• Comprehensive health coverage for employees and eligible dependents.
• Wellness program eligibility for a discounted medical plan.
• Paid vacation, sick leave, and holidays.
• Retirement savings options.
• Eligibility for the Public Service Loan Forgiveness program.
• Tuition discounts and scholarships through partnerships with local colleges and universities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director