2911

OSL Retail Services Inc•Central Square, NY

13d•$50,000 - $65,000

About The Position

OSL is hiring a Wireless Sales Manager to lead operations at a wireless kiosk location in partnership with Walmart Canada. Reporting directly to the District Manager, the manager oversees daily operations, leads and develops a sales team, and drives sales performance and customer satisfaction in a fast-paced retail environment. The role involves setting and achieving sales goals, maintaining product and industry knowledge, managing inventory and budgets, and ensuring compliance with company policies and legal requirements. This is a full-time position requiring flexibility to work days, evenings, and weekends. The role includes physical requirements such as lifting 30–50 pounds and standing or walking for extended periods. Compensation is described as $50,000–$65,000 annually, with the potential to earn more through commissions and quarterly performance bonuses. OSL also describes training, career development, employee discounts, RRSP matching, paid vacation, and employee support programs.

Requirements

Retail management experience in wireless or electronics.
Demonstrated ability to drive team performance, sales results, and service quality.
Strong communication and presentation skills.
Excellent customer service skills, a proactive approach, attention to detail, and problem-solving capabilities.
Ability to lift 30–50 pounds.
Ability to stand or walk for extended periods during shifts.
Flexibility to work various schedules, including days, evenings, and weekends.

Nice To Haves

Track record of managing budgets, forecasting sales, merchandising, and retail metrics.
Experience with recruitment, coaching, HR, and Canadian employment standards.

Responsibilities

Oversee daily wireless department operations and service delivery.
Manage and supervise sales associates, including scheduling, training, and performance evaluations.
Motivate the team, implement sales strategies, and drive sales targets and performance goals.
Maintain knowledge of products and services and ensure the team is well-informed.
Monitor inventory and ensure products are stocked and displayed according to company standards.
Oversee customer inquiries, resolve issues, and maintain high customer satisfaction.
Conduct team meetings about sales targets, promotions, and operational changes.
Analyze sales figures, forecast sales, and adapt strategies to market trends.
Coordinate with marketing to implement promotional campaigns and sales initiatives.
Ensure compliance with company policies, procedures, and legal regulations.
Manage the department budget, including labor costs, supplies, and other expenses.
Maintain a clean and organized sales area.
Report sales results, potential customer issues, and department performance to upper management.
Perform other duties as needed.

Benefits

Competitive base salary, commissions, and quarterly performance bonuses.
Employee discounts, including up to 50% off wireless services.
RRSP matching.
Paid vacation.
Comprehensive training and career development opportunities.
Employee Assistance Program.
OSL People and Culture Programs, including OSL Cares and the Women's Empowerment Mission.
Personalized in-store and online LMS training.
Educational partnerships, including Franklin University.
Daily access to earnings through Dailypay and Wisely cards.
Various discount programs.