Wireless Sales Manager - W5497/W1871/W5498
About The Position
OSL is hiring a Wireless Sales Manager to lead operations at a wireless kiosk location in partnership with Walmart Canada. The manager oversees daily operations, develops and guides a sales team, delivers strong customer experiences, and drives sales performance and profitability. The role reports directly to the District Manager and includes managing staffing, inventory, budgets, merchandising, customer issues, and compliance. This is a full-time role requiring flexibility to work days, evenings, and weekends. The position offers a competitive base salary, commissions, and quarterly performance bonuses, with stated annual earnings of $50,000–$65,000 and potential to earn more. OSL also describes training, career development, employee discounts, paid vacation, RRSP matching, access to earnings, and employee assistance and culture programs.
Requirements
- Retail management experience in wireless or electronics.
- Demonstrated ability to drive team performance, sales results, and service quality.
- Strong communication and presentation skills.
- Excellent customer service skills, attention to detail, and problem-solving capabilities.
- Ability to lift 30–50 pounds.
- Ability to stand or walk for extended periods during shifts.
- Flexibility to work various schedules, including days, evenings, and weekends.
Nice To Haves
- Track record of managing budgets, forecasting sales, merchandising, and retail metrics.
- Experience with recruitment, coaching, HR, and Canadian employment standards.
Responsibilities
- Oversee daily wireless department operations to ensure smooth and efficient service delivery.
- Manage and supervise sales associates, including scheduling, training, and performance evaluation.
- Drive sales targets and performance goals by motivating the team and implementing sales strategies.
- Maintain in-depth knowledge of products and services and ensure the team is well-informed.
- Monitor inventory and ensure products are stocked and displayed according to company standards.
- Oversee customer inquiries, resolve issues, and support customer satisfaction.
- Conduct team meetings on sales targets, promotions, and operational changes.
- Analyze sales figures, forecast sales, and adapt strategies to market trends.
- Coordinate with marketing to implement promotional campaigns and sales initiatives.
- Ensure compliance with company policies, procedures, and legal regulations.
- Manage the department budget, including labor costs, supplies, and other expenses.
- Maintain cleanliness and organization in the sales area.
- Report sales results, potential customer issues, and overall department performance to upper management.
- Perform other duties as needed.
Benefits
- Competitive base salary, commissions, and quarterly performance bonuses; stated annual earnings of $50,000–$65,000 with potential to earn more.
- Employee discounts, including up to 50% off wireless services.
- RRSP matching.
- Paid vacation.
- Comprehensive training and career development opportunities.
- Employee Assistance Program.
- Participation in OSL People and Culture Programs, including OSL Cares and the Women's Empowerment Mission.
- Personalized in-store and online LMS training.
- Educational partnerships, including Franklin University.
- Daily access to earnings through Dailypay and Wisely cards.
- Various discount programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
