W3214

OSL Retail Services Inc•Norfolk, VA

22d•$50,000 - $65,000•Onsite

About The Position

OSL is hiring a Wireless Sales Manager to lead operations at a wireless kiosk location in partnership with Walmart Canada. The manager oversees day-to-day service delivery, develops and guides a sales team, and works to meet or exceed sales targets while providing expert customer advice and service. The position reports directly to the District Manager. The role involves managing staffing and performance, maintaining product and inventory knowledge, monitoring sales results, and adapting sales strategies to market trends. The manager also oversees budgets, promotional initiatives, compliance, and the presentation and organization of the sales area. This is a full-time role with flexibility to work days, evenings, and weekends. Physical requirements include lifting 30–50 pounds and standing or walking for extended periods. OSL describes itself as a people-centric outsourced sales services company. The posting highlights training and career development, employee discounts, RRSP matching, paid vacation, performance-based compensation, and employee assistance and culture programs. The stated annual earnings are $50,000–$65,000, with the potential to earn more. This is an existing vacancy.

Requirements

Retail management experience in wireless or electronics.
Demonstrated ability to drive team performance, sales results, and service quality.
Strong communication and presentation skills.
Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities.
Flexibility to work various schedules, including days, evenings, and weekends.
Ability to lift 30–50 pounds.
Ability to stand or walk for extended periods during shifts.
Leadership skills to guide a team toward sales targets and exceptional customer service.
Strong understanding of wireless technology, products, and industry trends.
Sales skills, including implementing strategies, setting performance goals, and driving revenue growth.
Ability to identify issues and develop practical solutions in a fast-paced environment.
Adaptability to market changes and operational challenges.
Organizational skills to manage multiple tasks, prioritize responsibilities, and maintain efficient operations.

Nice To Haves

Track record of managing budgets, forecasting sales, merchandising, and retail metrics.
Experience with recruitment, coaching, HR, and Canadian employment standards.

Responsibilities

Oversee daily wireless department operations and ensure smooth, efficient service delivery.
Manage and supervise sales associates, including scheduling, training, and performance evaluation.
Drive sales targets and performance goals by motivating the team and implementing sales strategies.
Maintain in-depth knowledge of products and services and ensure the team is well-informed.
Monitor inventory and ensure products are stocked and displayed according to company standards.
Oversee customer inquiries, resolve issues, and maintain high customer satisfaction.
Conduct team meetings about sales targets, promotions, and operational changes.
Analyze sales figures, forecast future sales, and adapt strategies to market trends.
Coordinate with marketing to implement promotional campaigns and sales initiatives.
Ensure compliance with company policies, procedures, and legal regulations.
Manage the department budget, including labor costs, supplies, and other expenses.
Maintain cleanliness and organization in the sales area.
Report sales results, potential customer issues, and department performance to upper management.
Perform other duties as needed.

Benefits

Competitive base salary and commissions.
Quarterly performance bonuses.
Employee discounts, including up to 50% off wireless services.
RRSP matching.
Paid vacation.
Comprehensive training and career development opportunities.
Employee Assistance Program.
Participation in OSL People and Culture Programs, including OSL Cares and the Women's Empowerment Mission.
Personalized in-store and online LMS training.
Educational partnerships, including Franklin University opportunities.
Daily access to earnings through Dailypay and Wisely cards.
Various discount programs.