W5842

OSL Retail Services Inc•Livonia, MI

11d•$50,000 - $65,000

About The Position

OSL is seeking a Wireless Sales Manager to lead operations at a wireless kiosk location in its partnership with Walmart Canada. Reporting to the District Manager, this role oversees the customer experience, sales performance, and operational effectiveness of the kiosk. The manager leads and develops a sales team, promotes products and services, drives profitability, and ensures the location operates efficiently in a retail environment. The role is full-time and requires flexibility to work days, evenings, and weekends. The position involves standing or walking for extended periods and lifting 30–50 pounds. Compensation is described as an annual earning potential of $50,000–$65,000, with the potential to earn more through commissions and quarterly performance bonuses.

Requirements

Retail management experience in wireless or electronics.
Demonstrated ability to drive team performance, sales results, and service quality.
Strong verbal and written communication and presentation skills.
Excellent customer service skills, a proactive approach, attention to detail, and problem-solving capabilities.
Ability to work varied schedules, including days, evenings, and weekends.
Ability to lift 30–50 pounds.
Ability to stand or walk for extended periods during shifts.
Leadership skills to guide a team toward sales targets and exceptional customer service.
Strong understanding of wireless technology, products, and industry trends.
Sales skills, including implementing strategies, setting performance goals, and driving revenue growth.
Adaptability, organizational skills, and ability to manage multiple tasks and priorities.

Nice To Haves

Track record of managing budgets, forecasting sales, merchandising, and retail metrics.
Experience with recruitment, coaching, HR, and Canadian employment standards.

Responsibilities

Oversee daily wireless department operations to ensure smooth and efficient service delivery.
Manage and supervise sales associates, including scheduling, training, and performance evaluation.
Drive sales targets and performance goals by motivating the team and implementing sales strategies.
Maintain in-depth knowledge of products and services and ensure the team is well-informed.
Monitor inventory and ensure products are stocked and displayed according to company standards.
Oversee customer inquiries, resolve issues, and maintain customer satisfaction.
Conduct team meetings about sales targets, promotions, and operational changes.
Analyze sales figures, forecast future sales, and adapt strategies to market trends.
Coordinate with marketing to implement promotional campaigns and sales initiatives.
Ensure compliance with company policies, procedures, and legal regulations.
Manage the department budget, including labor costs, supplies, and other expenses.
Maintain cleanliness and organization in the sales area.
Report sales results, potential customer issues, and overall department performance to upper management.
Perform other duties as needed.

Benefits

Competitive base salary, commissions, and quarterly performance bonuses; stated annual earnings of $50,000–$65,000 with potential to earn more.
Employee discounts, including up to 50% off wireless services.
RRSP matching.
Paid vacation.
Comprehensive training and career development opportunities.
Employee Assistance Program.
Participation in OSL People and Culture Programs, including OSL Cares and the Women's Empowerment Mission.
Personalized in-store and online LMS training.
Educational opportunities through partnerships with institutions such as Franklin University.
Daily access to earnings through Dailypay and Wisely cards.
Various discount programs.