Wireless Sales Manager - W1820
About The Position
OSL is seeking a Wireless Sales Manager to lead operations at a wireless kiosk location and deliver strong customer experiences and sales performance. The manager builds and guides a sales team, optimizes operations, and supports profitability by providing expert advice, excellent customer service, and effective sales leadership. This role reports directly to the District Manager and is an existing full-time vacancy. The schedule requires flexibility to work days, evenings, and weekends. The position offers a competitive base salary, commissions, and quarterly performance bonuses, with stated annual earnings of $50,000–$65,000 and potential to earn more. Benefits and development offerings include employee discounts, RRSP matching, paid vacation, training, career development, an Employee Assistance Program, and OSL People and Culture Programs. OSL also describes personalized LMS training, educational partnerships, and daily access to earnings through Dailypay and Wisely cards.
Requirements
- Retail management experience in wireless or electronics.
- Demonstrated ability to drive team performance, sales results, and service quality.
- Strong communication and presentation skills.
- Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities.
- Ability to work a flexible schedule, including days, evenings, and weekends.
- Physical ability to lift 30–50 pounds.
- Ability to stand or walk for extended periods during shifts.
Nice To Haves
- A solid track record of managing budgets, forecasting sales, merchandising, and retail metrics.
- Experience with recruitment, coaching, HR, and Canadian employment standards.
Responsibilities
- Oversee daily wireless department operations and ensure smooth, efficient service delivery.
- Manage and supervise sales associates, including scheduling, training, and performance evaluation.
- Motivate the team, implement sales strategies, and drive sales targets and performance goals.
- Maintain in-depth knowledge of products and services and ensure the team is informed.
- Monitor inventory and ensure products are stocked and displayed according to company standards.
- Oversee customer inquiries, resolve issues, and maintain high customer satisfaction.
- Conduct team meetings to communicate sales targets, promotions, and operational changes.
- Analyze sales figures, forecast sales, and adapt strategies to market trends.
- Coordinate with the marketing department on promotional campaigns and sales initiatives.
- Ensure compliance with company policies, procedures, and legal regulations.
- Manage the department budget, including labor costs, supplies, and other expenses.
- Maintain cleanliness and organization in the sales area.
- Report sales results, potential customer issues, and department performance to upper management.
- Perform other duties as needed.
Benefits
- Competitive base salary, commissions, and quarterly performance bonuses; stated annual earnings of $50,000–$65,000 with potential to earn more.
- Employee discounts, including up to 50% off wireless services.
- RRSP matching.
- Paid vacation.
- Comprehensive training and career development opportunities.
- Employee Assistance Program.
- OSL People and Culture Programs, including OSL Cares and the Women's Empowerment Mission.
- Personalized in-store and online LMS training.
- Educational partnerships, including opportunities through Franklin University.
- Daily access to earnings through Dailypay and Wisely cards.
- Various discount programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
