Wireless Retail Store Manager WEST CHESTER | Paoli Pike

Arch Telecom•West Chester, PA

19h

About The Position

Arch Telecom is a national Wireless Preferred Retailer with more than 200 stores across the United States. The Retail Store Manager leads a retail team, represents the brand and its core values, and creates an energetic, customer-focused store environment. The manager builds customer relationships, identifies needs, and educates customers about devices, services, and personalized solutions. The role oversees store functions including sales, inventory, and implementation of store programs and initiatives. The manager sets an example for the team by delivering patient, honest, and empathetic service, using digital tools to demonstrate coverage and service options, and completing training on customer experience, systems, and processes. The manager also works with colleagues across business and customer-service channels to resolve customer issues, hand off small-business leads, and support shared accountability for company success.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability to work full time, 45 hours per week.
Leadership ability, competitive drive, and confidence in a fast-paced sales environment.
Willingness to lead the team, share best practices, serve customers, and resolve issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills with both team members and customers.

Responsibilities

Lead the retail team by example and serve as a brand ambassador.
Help customers continue their shopping journey across online, customer-care, and in-store channels.
Explore customers’ needs and provide hands-on demonstrations of current technology.
Oversee store functions, including sales, inventory, and implementation of new programs and initiatives.
Sell personalized device and service solutions, including accessories and Internet of Things devices.
Maintain high standards for store service and sales, addressing customer needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans, services, and device or account features; inspect, review, and troubleshoot devices and accounts.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Partner with employees across business and customer-service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and promote shared accountability for company success.