T-Mobile Retail Sales Associate WEST CHESTER | Paoli Pike

Arch Telecom•West Chester, PA

3d•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the United States. Mobile Associates work as part of a retail team to represent the T-Mobile brand and Arch Telecom’s core values. They create excitement around products and services, prioritize customer needs, and build meaningful customer relationships by learning to identify needs and recommend device and service solutions. This is a learning role: associates work with their team to build the skills and expertise needed to become a Mobile Expert after completing training. The role combines customer service, sales, product demonstrations, and training in store systems and processes. Associates help customers continue their shopping journey, explore personalized solutions, and understand available devices, plans, services, and connectivity. They also work with colleagues across business and customer service channels to resolve issues, provide a seamless customer experience, and identify small-business leads.

Requirements

At least 18 years of age.
High school degree or GED.
Six months of customer service and/or sales experience; retail experience preferred.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time work (40 hours) or part-time work (20 or more hours).
Strong desire to learn customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.

Nice To Haves

Retail environment experience.

Responsibilities

Learn and build proficiency in customer service while providing a high-quality customer experience and building customer loyalty.
Help customers continue their shopping journey, whether it began online, through Customer Care, or in a store.
Explore customers’ individual needs and demonstrate current technology in the store.
Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing product expertise.
Address service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with colleagues across business and customer service channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and contribute to shared accountability for company success.