T-Mobile Retail Associate Manager PARKERSBURG | Pike St

Arch Telecom • Parkersburg, WV

3d • $12 - $14 • Onsite

About The Position

Arch Telecom is seeking a Retail Associate Manager (RAM) to work as part of a T-Mobile retail team and represent the T-Mobile brand. This is a learning role: the RAM builds sales and customer-service skills while assisting the Retail Store Manager with store operations and coaching. The role focuses on creating an energetic, customer-first experience, building relationships, understanding customers’ needs, and demonstrating and recommending wireless devices, services, and related products.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Leadership, competitive drive, and confidence in a fast-paced sales environment.
• Willingness to lead teammates, share best practices, serve customers, and resolve issues.
• Effectiveness in operational, financial, and performance management.
• Strong communication skills with teammates and customers.
• Prior wireless sales experience.

Responsibilities

• Provide a high-quality customer experience and build customer loyalty.
• Help customers continue their shopping journey from online, Customer Care, or in-store channels.
• Explore customer needs and demonstrate in-store technology.
• Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
• Guide customers through purchases with thoughtful questions, informative answers, and product expertise.
• Assist the Retail Store Manager with daily operations and coaching.
• Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on in-store experience, skills, processes, systems, and reference resources.
• Partner with employees across business and customer-service channels to resolve issues and provide a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships and contribute to shared accountability for company success.

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Career advancement opportunities
• Health benefits for full-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED