T-Mobile Retail Store Manager PARKERSBURG | Pike St

Arch Telecom•Parkersburg, WV

3d•$60,000 - $100,000•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the United States. The Retail Store Manager leads a retail team, represents the T-Mobile brand and Arch Telecom’s core values, and creates an energetic, customer-focused store experience. The manager builds customer relationships and helps customers find device and service solutions that fit their needs in a fast-paced retail environment. The role oversees store sales, inventory, and implementation of programs and initiatives, while guiding the team to meet or exceed sales goals. The manager demonstrates products and services, uses digital tools to support customer interactions and onboarding, and partners with colleagues across business and customer service channels to resolve issues and identify small-business leads. This is a full-time position at the Parkersburg, West Virginia store, with a stated availability requirement of 45 hours.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Leadership ability and confidence in a fast-paced sales environment.
Competitive drive and willingness to lead a team while serving customers and resolving issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills with teams and customers.
Ability to stand for long periods.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time work, stated as 45 hours.

Responsibilities

Lead the retail team by example and share effective practices.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ needs and demonstrate available technology and products.
Meet or exceed store sales goals and oversee store functions, including sales, inventory, and new programs and initiatives.
Recommend personalized device and service solutions, including accessories and Internet of Things (IoT) devices.
Maintain a high-quality store experience and address service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and contribute to shared company success.