T-Mobile Retail Store Manager PORT WASHINGTON | Main St

Arch Telecom•Port Washington, NY

About The Position

Arch Telecom’s Retail Store Manager leads a retail team and brings the T-Mobile brand to life while representing Arch Telecom’s core values. The manager serves as a brand ambassador, creates enthusiasm around products and services, and fosters a fast-paced, customer-focused store environment. They build customer relationships, identify needs, and educate customers through demonstrations and recommendations of devices and service solutions. The role oversees store functions including sales, inventory, and implementation of new programs and initiatives, with responsibility for meeting or exceeding sales goals. The manager also develops and supports team members, partners with employees across business and customer service channels, and helps ensure an excellent, seamless customer experience. The position requires 45 hours of availability per week and includes standing for extended periods and lifting objects weighing up to 25 pounds.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time work of 45 hours.
Leadership ability, competitive drive, and confidence in a fast-paced sales environment.
Willingness to lead a team, share best practices, serve customers, and resolve issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills with team members and customers.

Responsibilities

Lead the retail team by example and demonstrate practices that support strong performance.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ individual needs and provide hands-on demonstrations of technology.
Oversee store functions, including sales, inventory, and implementation of new programs and initiatives.
Sell personalized device and service solutions, including accessories and Internet of Things devices.
Ensure the store is maintained at its best and address customer needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on in-store experience, skills, processes, systems, and reference resources.
Partner with business and customer service employees to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and promote shared accountability for company success.