T-Mobile Retail Sales Associate PORT WASHINGTON | Main St

Arch Telecom•Port Washington, NY

1d•Onsite

About The Position

Arch Telecom’s Mobile Associates work as part of a retail team to bring the T-Mobile brand to life. They serve as brand ambassadors, creating energy and excitement around products and services while putting customer needs first. Associates build new and existing customer relationships, learn to identify customer needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role, with training intended to build the skills and expertise needed for promotion to Mobile Expert. The role involves delivering a strong customer experience, helping customers continue their shopping journey, demonstrating technology, and recommending personalized device, service, and accessory solutions. Associates use digital tools to explain network coverage and plans and to inspect, review, and troubleshoot devices and accounts. They complete training on the in-store experience, systems, processes, and reference resources, and work with colleagues across sales channels to resolve customer issues and identify small-business leads. The position is available with full-time (40 hours) or part-time (20+ hours) availability. The posting offers hourly pay and uncapped commission, along with potential advancement opportunities and benefits for full-time employees.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time (40 hours) or part-time (20+ hours) work.
Six months of customer service and/or sales experience; retail experience preferred.
Strong desire to learn and build meaningful customer connections.
Competitive drive and confidence in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
Ability to balance customer experience and performance goals.

Nice To Haves

Retail customer service or sales experience.

Responsibilities

Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Approach sales and service needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage and plans and to inspect, review, and troubleshoot devices and accounts.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with colleagues across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and contribute to shared company success.