T-Mobile Retail Associate Manager PORT WASHINGTON | Main St

Arch Telecom • Port Washington, NY

1d • Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the U.S. The Retail Associate Manager (RAM) works as part of a retail team to represent the T-Mobile brand and Arch Telecom’s core values. RAMs create energy and excitement around products and services, prioritize customer needs, and build relationships by understanding customers’ needs and educating them about device and service solutions.

This is a learning role. The RAM develops required skills with the team and assists the Retail Store Manager with daily operational duties and coaching. The role combines customer service and sales with training, use of digital tools, collaboration across channels, and support for a seamless customer experience.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Leadership ability, including willingness to guide teammates and share best practices.
• Competitive drive and confidence in a fast-paced sales environment.
• Effectiveness with operational, financial, and performance management.
• Strong communication skills with customers and team members.

Nice To Haves

• Prior wireless sales experience.

Responsibilities

• Provide a best-in-class customer experience and build customer loyalty.
• Help customers continue their shopping journey, whether they began online, through Customer Care, or in-store.
• Explore customers’ individual needs and demonstrate technology available in-store.
• Recommend personalized device, service, accessory, and Internet of Things solutions.
• Guide customers through purchasing with thoughtful questions, informative answers, and product expertise.
• Assist the Retail Store Manager with daily operations and coaching.
• Learn and use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, new skills and processes, systems, and reference resources.
• Partner with employees across business and customer service channels to resolve issues and provide a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships and contribute to shared accountability for company success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Bonus earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Health benefits for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED