T-Mobile Retail Sales Associate PARKERSBURG | Pike St Avg. All in $30

Arch Telecom•Parkersburg, WV

1d•Onsite

About The Position

Arch Telecom’s Mobile Associates work as part of a retail team to represent the T-Mobile brand and deliver a strong customer experience. They create excitement around products and services, build relationships with customers, and learn to identify customer needs and recommend suitable device and service solutions. This is a learning role, with training intended to build the skills needed for promotion to Mobile Expert. The associate helps customers continue their shopping journey, demonstrates technology, recommends personalized solutions and accessories, and guides customers through purchases with thoughtful questions and clear information. They learn to use digital tools to explain coverage, plans, services, devices, and accounts, including inspection, review, and troubleshooting. Associates complete training on store experiences, processes, systems, and reference resources, and work with colleagues across sales and customer service to resolve issues, identify small-business leads, and provide a seamless customer experience. The position is listed for the Parkersburg, Pike Street location. Full-time (40 hours) or part-time (20+ hours) availability is accepted. The posting advertises average all-in earnings of $30 without specifying the pay period or currency basis.

Requirements

Be at least 18 years of age.
Have a high school degree or GED.
Be able to stand for long periods.
Be able to lift objects weighing up to 25 pounds.
Have reliable transportation.
Be available for full-time work (40 hours) or part-time work (20+ hours).
Have a strong desire to learn customer advocacy skills and build meaningful customer connections.
Demonstrate competitive drive and confidence in a fast-paced sales environment.
Be willing to work alongside peers and store leaders, learning and sharing best practices while serving customers and resolving issues.
Be effective at balancing customer experience and performance goals.
Have six months of customer service and/or sales experience; retail experience is preferred.

Nice To Haves

Retail environment experience.

Responsibilities

Help customers continue their shopping journey, whether they started online, through Customer Care, or in-store.
Explore customer needs and provide hands-on demonstrations of technology in the store.
Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Address service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and contribute to shared accountability for company success.