T-Mobile Retail Sales Associate WEST CHESTER | Paoli Pike
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and Arch Telecom’s core values. They create energy and excitement around products and services, focus on customer needs, and build new and lasting customer relationships. This is a learning role: associates develop the skills and expertise needed to advance to Mobile Expert after completing training. The role focuses on providing a high-quality customer experience while learning customer service and sales skills. Associates help customers continue their shopping journey, explore their needs, see technology demonstrations, and find personalized device, service, accessory, and Internet of Things solutions. They guide customers through purchases with thoughtful questions, informative answers, patience, honesty, and empathy. Associates also learn to use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting. Associates complete training on the in-store experience, new skills and processes, systems, and reference resources. They work with colleagues across business and customer service channels to resolve issues, create a seamless customer experience, identify and hand off small-business leads, and support shared accountability for the company’s success. The role is available with full-time (40 hours) or part-time (20+ hours) availability.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Six months of customer service and/or sales experience.
Nice To Haves
- Retail environment experience is preferred.
- Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and resolving issues.
- Ability to balance customer experience and performance goals.
Responsibilities
- Provide a high-quality customer experience while learning and building proficiency in customer service.
- Help customers continue their shopping journey, whether they started online, through Customer Care, or in store.
- Explore customer needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
- Guide customers through purchases with thoughtful questions, informative answers, and product expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills and processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
