Wireless Retail Store Manager WEST CHESTER | Paoli Pike

Arch Telecom•West Chester, PA

2d•$60,000 - $140,000•Onsite

About The Position

Arch Telecom’s Retail Store Manager leads a retail team and represents the brand and its core values. The manager creates energy and excitement around products and services, leads by example in a fast-paced sales environment, and makes customer needs the first priority. The role focuses on building new customer relationships and strengthening existing ones by identifying needs, educating customers, demonstrating technology, and recommending suitable device and service solutions. The manager oversees store functions, including sales, inventory, and the implementation of store programs and initiatives, with the goal of meeting or exceeding sales goals. They help customers continue their shopping journey across online, Customer Care, and in-store channels; use digital tools to demonstrate coverage, plans, services, and device and account features; and complete training on the in-store experience, systems, processes, and resources. The manager also partners with employees across business and customer service channels to resolve issues, create a seamless customer experience, and identify and hand off small-business leads. The position requires full-time availability for 45 hours and is based at the West Chester, Pennsylvania store.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability to work full time for 45 hours.
Leadership ability and confidence in a fast-paced sales environment.
Competitive drive and willingness to lead a team while serving customers and resolving issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills with team members and customers.

Responsibilities

Lead the retail team by example and share sales and customer-service best practices.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of technology.
Ensure the store meets or exceeds sales goals by overseeing sales, inventory, and implementation of store programs and initiatives.
Sell personalized device and service solutions, including accessories and Internet of Things devices.
Provide patient, honest, and empathetic service and sales support.
Use digital tools to demonstrate network coverage, plans and services, and device and account features, including inspection, review, and troubleshooting.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Partner with business and customer service employees to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and share accountability for company success.