Wireless Retail Store Manager QUEENSBURY | Upper Glen St
About The Position
Arch Telecom’s Retail Store Manager leads a retail team and serves as a brand ambassador, bringing the brand and the company’s core values to life. The manager creates energy and excitement around products and services while fostering a fast-paced, customer-focused environment. They build customer relationships, identify needs, and educate customers about device and service solutions. The role oversees store sales, inventory, and implementation of new programs and initiatives to meet or exceed sales goals. The manager leads by example in providing personalized recommendations, hands-on technology demonstrations, and patient, honest, empathetic service. They use digital tools to explain coverage, plans, services, and device and account features, and complete training on store experience, processes, systems, and resources. The manager partners with colleagues across business and customer service channels to resolve customer issues, create a seamless experience, identify and hand off small-business leads, and support shared accountability for company success. The position is full-time, with 45-hour availability required, at the Queensbury, New York store.
Requirements
- At least 18 years of age.
- Wireless sales experience.
- High school degree or GED.
- Leadership ability and confidence in a fast-paced sales environment.
- Competitive drive and willingness to lead a team while serving customers and resolving issues.
- Ability to manage operational, financial, and performance matters effectively.
- Strong communication skills with team members and customers.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for full-time work of 45 hours.
Responsibilities
- Lead the retail team by example and share sales and service best practices.
- Help customers continue their shopping journey across online, customer care, and in-store channels.
- Explore customer needs and provide hands-on demonstrations of technology in the store.
- Oversee store functions, including sales, inventory, and implementation of new programs and initiatives, to meet or exceed sales goals.
- Recommend personalized device and service solutions, including accessories and Internet of Things devices.
- Maintain a high standard of store readiness and customer service, addressing sales and service needs with patience, honesty, and empathy.
- Use digital tools to demonstrate coverage, plans, services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with business and customer service employees to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive salary pay and commission.
- Bonus earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
