Wireless Retail Store Manager
About The Position
The Store Manager owns and leads a Blue Link Wireless retail location, taking responsibility for the team, store culture, customer experience, and business results. This is a hands-on, floor-first role that involves selling alongside the team, managing day-to-day operations, and developing employees through real-time coaching and practical skill transfers. Wireless experience can help with ramp-up but is not required. The manager leads store operations, supports hiring and onboarding, reviews sales data and addresses performance gaps, manages schedules, handles customer escalations, and ensures compliance with company policies, training standards, and operational procedures. The role also represents Blue Link Wireless at community and offsite events and may require work at additional locations as business needs require. The schedule includes flexible hours, evenings, weekends, and holidays.
Requirements
- At least 18 years of age.
- High school diploma or GED.
- At least 1 year of retail sales experience.
- At least 2 years of supervisory or management experience.
- Authorized to work in the United States.
- Ability to pass a background check.
- Strong written and verbal communication skills.
- High energy, organization, and composure under pressure.
- Ability to lead a team, manage operations, and take ownership of outcomes.
Nice To Haves
- Wireless or telecommunications industry experience.
- Bilingual skills.
- Experience building or rebuilding team culture.
- A track record of developing team members into leadership roles.
Responsibilities
- Lead daily, weekly, and monthly store operations end to end.
- Sell alongside the team and uphold customer-experience standards on every shift.
- Support hiring efforts and help identify candidates who fit the company culture.
- Support formal onboarding and develop team members through daily, real-time coaching and hands-on skill transfers.
- Review sales data, identify gaps, and take action before they become patterns.
- Balance the store schedule to ensure coverage, fairness, and operational efficiency.
- Handle customer escalations professionally and work toward resolution.
- Ensure compliance with company policies, training standards, and operational procedures.
- Represent Blue Link Wireless at community and offsite events to build brand loyalty and grow the customer base.
- Work flexible hours, including evenings, weekends, and holidays.
- Be available to work at additional locations as business needs require.
Benefits
- Base pay plus commission and store performance incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
