Wireless Retail Store Manager MASPETH | Grand Ave
About The Position
Arch Telecom is a national wireless preferred retailer with more than 200 stores across the U.S. The Retail Store Manager leads a retail team, represents the brand and its core values, and creates an energetic, customer-focused environment. The manager builds customer relationships, identifies individual needs, and educates customers about wireless devices, services, accessories, and Internet of Things products. The manager oversees store functions—including sales, inventory, and implementation of store programs—to meet or exceed sales goals. They demonstrate effective customer service and sales practices, use digital tools to support customer interactions and onboarding, complete required training, and collaborate with employees across business and customer service channels to resolve issues and identify small-business leads. The position requires full-time availability for 45 hours and includes standing for long periods and lifting objects weighing up to 25 pounds.
Requirements
- At least 18 years of age.
- Wireless sales experience.
- High school degree or GED.
- Ability to stand for long periods.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability to work full time for 45 hours.
- Leadership ability, competitive drive, and confidence in a fast-paced sales environment.
- Ability to lead a team, share best practices, serve customers, and resolve issues.
- Effectiveness in operational, financial, and performance management.
- Strong communication skills.
Responsibilities
- Lead the retail team by example and demonstrate effective sales and customer service practices.
- Help customers continue their shopping journey across online, customer care, and in-store channels.
- Explore customer needs and provide hands-on demonstrations of current technology.
- Oversee store sales, inventory, and implementation of new programs and initiatives to meet or exceed sales goals.
- Recommend personalized device and service solutions, including accessories and Internet of Things devices.
- Maintain high standards for store service and sales, approaching customer needs with patience, honesty, and empathy.
- Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and support shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive salary pay.
- Bonus earnings.
- Automatic raises when reaching attainable milestones.
- Opportunities for career advancement.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
