Wireless Retail Associate Manager MASPETH | Grand Ave

Arch Telecom•New York, NY

7d•$18 - $20•Onsite

About The Position

Arch Telecom’s Retail Associate Managers work as part of a retail team to represent the brand and create energy and excitement around wireless products and services. They focus on customer needs, build new and existing customer relationships, and develop expertise in identifying needs and recommending device and service solutions. This is a learning role that involves building skills with the team and assisting the Retail Store Manager with operational duties. The role includes providing a high-quality customer experience, demonstrating technology, and guiding customers through purchases with informed recommendations. Associate Managers also learn digital tools and processes, complete training, partner with employees across channels, and help resolve customer issues. The position is full-time, 40 hours per week, at the Maspeth Grand Ave location.

Requirements

Be at least 18 years of age.
Have a high school degree or GED.
Be able to stand for long periods.
Be able to lift objects weighing up to 25 pounds.
Have reliable transportation.
Demonstrate leadership, competitive drive, and confidence in a fast-paced sales environment.
Be willing to lead teammates, share best practices, serve customers, and resolve issues.
Be effective in operational, financial, and performance management.
Have strong communication skills with both teammates and customers.

Nice To Haves

Prior wireless sales experience.

Responsibilities

Provide a high-quality customer experience and build customer loyalty.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and demonstrate technology in the store.
Recommend personalized device, service, accessory, and Internet of Things solutions.
Guide customers through purchasing with thoughtful questions, informative answers, and product expertise.
Assist the Retail Store Manager with daily operations and coaching.
Learn and use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and contribute to shared accountability for company success.