Wireless Retail Associate Manager ROCKAWAY | Mount Hope Ave
About The Position
Arch Telecom is a national wireless preferred retailer with more than 200 stores across the U.S. Retail Associate Managers work as part of a retail team to represent the brand and its core values, create enthusiasm for products and services, and prioritize customer needs. They build customer relationships, identify needs, and educate customers about suitable devices and services. This is a learning role that involves developing required skills while assisting the Retail Store Manager with store operations. The role focuses on delivering a high-quality customer experience through personalized sales, product demonstrations, troubleshooting, and customer support. The Associate Manager also partners with colleagues across sales, business, and customer service channels to resolve issues, transfer small-business leads, and support shared team success.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Leadership ability and confidence in a fast-paced sales environment.
- Competitive drive and willingness to lead a team while serving customers and resolving issues.
- Effective operational, financial, and performance management skills.
- Strong communication skills with customers and team members.
- Prior wireless sales experience.
- Full-time availability for 40 hours.
Responsibilities
- Provide a high-quality customer experience and build customer loyalty.
- Help customers continue their shopping journey, whether they started online, through Customer Care, or in-store.
- Explore individual customer needs and demonstrate current technology in-store.
- Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing product expertise.
- Assist the Retail Store Manager with daily operations and coaching.
- Learn to use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
- Lead team members by sharing best practices and helping resolve customer issues.
- Support operational, financial, and performance management.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Bonus earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
