Wireless Retail Sales Associate ROCKAWAY | Mount Hope Ave $1000 Sign on Bonus

Arch Telecom • Rockaway, NJ

1d • Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer with more than 200 retail stores across the U.S. The Wireless Retail Sales Associate, also called a Mobile Associate, works as part of a retail team to represent the brand and create an energetic, customer-focused experience. This is a learning role, with training intended to build the skills and expertise needed for promotion to Mobile Expert upon completion.

The associate helps customers continue their shopping journey, explores their needs, demonstrates technology, and recommends personalized devices, services, accessories, and Internet of Things products. The role also involves using digital tools to explain coverage and plans, assist with device and account inspection and troubleshooting, and complete training on store processes and systems. Associates partner with colleagues across business and customer service channels to resolve issues, support small-business lead handoffs, and contribute to team success.

The position is available with full-time (40 hours) or part-time (20+ hours) availability. The posting advertises a $1,000 sign-on bonus for the Rockaway, Mount Hope Ave location.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Availability for full-time (40 hours) or part-time (20+ hours) work.
• Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share best practices, and help customers resolve issues.
• Ability to balance customer experience and performance goals.

Nice To Haves

• Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

• Help customers continue their shopping journey, whether they started online, through Customer Care, or in-store.
• Explore customer needs and provide hands-on demonstrations of in-store technology.
• Recommend personalized device and service solutions, including accessories and Internet of Things devices.
• Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing product expertise.
• Address service and sales needs with patience, honesty, and empathy.
• Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, new skills and processes, systems, and reference resources.
• Partner with colleagues across business and customer service channels to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships and contribute to shared accountability for company success.
• Provide a first-class customer experience while working with peers and store leaders.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises upon reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile wireless plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, rewards, and other bonuses.
• $1,000 sign-on bonus advertised for this location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED