Wireless Retail Sales Associate ROCKAWAY | Mount Hope Ave $1000 Sign on Bonus

Arch Telecom•Bainbridge Island, WA

2d•$16 - $30•Onsite

About The Position

Arch Telecom is a national wireless preferred retailer with more than 200 retail stores across the U.S. The Mobile Associate works as part of a retail team, representing the brand and creating energy and excitement around its products and services. This is a learning role: associates develop the skills and expertise required for promotion to Mobile Expert after completing training. The role focuses on providing a first-class customer experience, building customer loyalty and relationships, and helping customers find device, service, accessory, and Internet of Things (IoT) solutions suited to their needs. Associates use digital tools to demonstrate coverage and plans, inspect and troubleshoot devices and accounts, and guide customers through purchases with patience, honesty, and empathy. They complete training on the in-store experience, processes, systems, and reference resources, and collaborate with colleagues across retail, business, and customer service channels to resolve issues and identify small-business leads.

Requirements

At least 18 years of age.
High school degree or GED.
Six months of customer service and/or sales experience; retail experience preferred.
Strong desire to learn and build meaningful customer connections.
Competitive drive and confidence in a fast-paced sales environment.
Willingness to learn and share best practices with peers and store leaders.
Ability to balance customer experience and performance goals.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time (40 hours) or part-time (20+ hours) work.

Nice To Haves

Retail environment experience is preferred.

Responsibilities

Learn and build proficiency in customer service while delivering a high-quality customer experience and building customer loyalty.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of current technology.
Recommend personalized device, service, accessory, and IoT solutions through side-by-side selling.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Approach sales and service needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage and plans, and to inspect, review, and troubleshoot devices and accounts.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Collaborate with colleagues across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and contribute to shared company success.