Wireless Retail Store Manager ROCKAWAY | Mount Hope Ave
About The Position
Arch Telecom is a national Wireless Preferred Retailer with more than 200 stores across the United States. The Retail Store Manager leads a retail team, serves as a brand ambassador, and brings the brand and company values to life. The manager creates energy and excitement around wireless products and services while prioritizing customer needs and building customer relationships. The role combines sales leadership, customer service, and store operations. The manager helps customers continue their shopping journey across online, Customer Care, and in-store channels; explores customer needs and demonstrates technology; and oversees sales, inventory, and implementation of store programs and initiatives. The manager also coaches employees, uses digital tools and company resources, completes training, and partners with colleagues across business and customer service channels to resolve issues and identify small-business leads.
Requirements
- At least 18 years of age.
- Wireless sales experience.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for a full-time, 45-hour workweek.
- Leadership ability and confidence in a fast-paced sales environment.
- Competitive drive and willingness to lead a team while serving customers and resolving issues.
- Effectiveness in operational, financial, and performance management.
- Strong communication skills with team members and customers.
Responsibilities
- Lead the retail team by example and share sales and service best practices.
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore customers’ individual needs and provide hands-on demonstrations of devices and technology.
- Meet or exceed store sales goals and oversee store functions, including sales, inventory, and implementation of new programs and initiatives.
- Recommend personalized device, service, accessory, and Internet of Things solutions.
- Maintain a high-quality store experience and address customer needs with patience, honesty, and empathy.
- Use digital tools to demonstrate coverage, explain plans and services, and inspect, review, and troubleshoot devices and accounts.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve customer issues and create a seamless experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive salary pay.
- Bonus earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- A culture of care and excellence.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
