Wireless Retail Store Manager ROCKAWAY | Mount Hope Ave

Arch Telecom•Rockaway, NJ

1d•Onsite

About The Position

Arch Telecom is seeking a Retail Store Manager to lead a retail team at its Rockaway store on Mount Hope Ave. The manager serves as a brand ambassador, creates energy and excitement around products and services, and prioritizes customer needs in a fast-paced retail environment. The role focuses on building customer relationships, identifying needs, and educating customers through demonstrations and recommendations of devices, services, accessories, and Internet of Things products. The manager oversees store functions, including sales, inventory, and implementation of store programs and initiatives, with responsibility for meeting or exceeding sales goals. They lead by example in delivering patient, honest, and empathetic service; use digital tools to support customer interactions and onboarding; complete required training; and work with colleagues across business and customer service channels to resolve customer issues, create a seamless experience, and identify and hand off small-business leads. This is a full-time role requiring 45 hours of availability.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time work, 45 hours.

Nice To Haves

Leadership experience or demonstrated ability to lead a team.
Competitive drive and confidence in a fast-paced sales environment.
Ability to manage operational, financial, and performance matters effectively.
Strong communication skills with teams and customers.

Responsibilities

Lead and develop the retail team by example, sharing best practices and supporting employees as they serve customers.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and demonstrate technology in the store.
Oversee sales, inventory, store programs, and other store functions to meet or exceed sales goals.
Recommend personalized device and service solutions, including accessories and Internet of Things devices.
Deliver customer service and sales with patience, honesty, and empathy.
Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills and processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and contribute to shared accountability for company success.