Wireless Retail Associate Manager ROCKAWAY | Mount Hope Ave

Arch Telecom • Rockaway, NJ

1d

About The Position

Arch Telecom is a national Wireless Preferred Retailer with more than 200 stores across the U.S. The Retail Associate Manager (RAM) is part of a retail team that represents the brand and its core values. This is a learning role: the RAM develops customer-service and sales skills while helping the Retail Store Manager with store operations and coaching. The RAM creates an energetic, customer-focused experience, builds customer relationships, and educates customers about devices, services, accessories, and Internet of Things products. The position is based at the Rockaway location on Mount Hope Avenue and is full-time, 40 hours per week.

Requirements

• Must be at least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Leadership ability and confidence in a fast-paced sales environment.
• Competitive drive and willingness to lead teammates and share best practices.
• Effectiveness with operational, financial, and performance management.
• Strong communication skills with customers and team members.

Nice To Haves

• Prior wireless sales experience.

Responsibilities

• Deliver a high-quality customer experience and build customer loyalty.
• Help customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore customer needs and demonstrate current technology in the store.
• Recommend personalized device, service, accessory, and Internet of Things solutions.
• Guide customers through purchases with thoughtful questions, informative answers, and product expertise.
• Assist the Retail Store Manager with daily operations and coaching.
• Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with employees across business and customer-service channels to resolve issues and provide a seamless customer experience.
• Identify small-business leads and hand them off successfully.
• Build strong peer relationships and contribute to the company's success.
• Share best practices, serve customers, and help resolve issues.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Bonus earnings.
• Automatic raises when reaching attainable milestones.
• Opportunities for career advancement.
• Discounted T-Mobile cell phone plan.
• Health benefits for full-time employees.
• A culture of care and excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED