Wireless Retail Associate Manager MASPETH | Grand Ave

Arch Telecom • Maspeth, NY

2d • Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer with more than 200 stores across the U.S. The Wireless Retail Associate Manager (RAM) works as part of a retail team to represent the brand, create enthusiasm for products and services, and prioritize customer needs in a fast-paced retail environment. The role focuses on building customer relationships, identifying needs, and educating customers through demonstrations and personalized device and service recommendations.

This is a learning role. The RAM develops customer service, sales, product, and systems knowledge while assisting the Retail Store Manager with operational duties and coaching. The RAM also partners with employees across business and customer service channels to resolve issues, support a seamless customer experience, and identify small-business leads.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Leadership ability and willingness to guide a team.
• Competitive drive and confidence in a fast-paced sales environment.
• Ability to contribute to operational, financial, and performance management.
• Strong communication skills with customers and teammates.
• Prior wireless sales experience.

Responsibilities

• Provide a high-quality customer experience and build customer loyalty.
• Help customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore customer needs and demonstrate technology in the store.
• Recommend personalized devices, service plans, accessories, and Internet of Things (IoT) products.
• Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing product expertise.
• Assist the Retail Store Manager with daily operations and coaching.
• Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with colleagues across channels to resolve customer issues and create a seamless experience.
• Identify and hand off small-business leads.
• Build peer relationships and contribute to shared accountability for company success.
• Lead and support teammates by sharing best practices and helping resolve issues.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Bonus earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile cell phone plan.
• Health benefits for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED