Wireless Retail Sales Associate KINGSTON Ulster Ave

Arch Telecom•Kingston, NY

About The Position

Arch Telecom is a national wireless preferred retailer with more than 200 stores across the United States. Mobile Associates work as part of a retail team to represent the brand, create excitement about products and services, and prioritize customer needs. They build meaningful connections with customers, develop expertise in identifying customer needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role: Associates work with their team to build the skills needed to prepare for promotion to Mobile Expert after completing training. The position involves helping customers continue their shopping journey, demonstrating technology, recommending personalized device, service, accessory, and Internet of Things solutions, and guiding customers through purchases. Associates learn to use digital tools to explain coverage and plans and to inspect, review, and troubleshoot devices and accounts. They complete training on the in-store experience, systems, processes, and reference resources, and collaborate with colleagues across business and customer service channels to resolve issues and identify small-business leads. The role offers full-time availability of 40 hours per week or part-time availability of 20 or more hours per week. The posting lists employee stock ownership, competitive hourly pay, uncapped commissions, milestone-based automatic raises, career advancement opportunities, discounted T-Mobile wireless service, health benefits for full-time employees, and sales incentives and rewards.

Requirements

At least 18 years of age.
High school degree or GED.
Six months of customer service and/or sales experience; retail experience preferred.
Strong desire to learn customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time work of 40 hours or part-time work of 20 or more hours.

Nice To Haves

Retail environment experience.

Responsibilities

Learn and build proficiency in customer service while delivering a high-quality customer experience and building loyalty.
Help customers continue their shopping journey, whether they began online, through Customer Care, or in-store.
Explore customer needs and provide hands-on demonstrations of in-store technology.
Recommend personalized device and service solutions, including accessories and Internet of Things devices.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Approach sales and service needs with patience, honesty, and empathy.
Learn to use digital tools to demonstrate network coverage, plans, services, and device or account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with colleagues across business and customer service channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships, share accountability for company success, and provide a first-class customer experience.
Work with the team to build the skills and expertise needed to prepare for promotion to Mobile Expert after training completion.